Jeffrey Blanton
Murfreesboro,TN
Summary
Experienced with operational process optimization and team management. Utilizes effective logistics coordination to streamline workflows and improve efficiency. Track record of successfully implementing strategies that align with organizational objectives.
Overview
34
34
years of professional experience
Work History
Resolution Specialist
Wesley Financial Group
05.2025 - Current
- · Actively work with clients, setting clear expectations throughout the timeshare termination process
- · Draft appropriate, client-specific action steps throughout the dispute with the goal of moving the client towards timeshare ownership termination
- · Respond to all emails, calls and chatters in a timely manner
- · Address all comments from clients submitted through the feedback form within 24 hours and provide an update through chatter thread
- · Retain accurate and up to date client records in Salesforce
- · Maintain professional and consistent communication with your clients through email, mail, and phone correspondence
- · Create positive team environment centered around accountability, efficiency, idea sharing, and a “we can always be better” mindset
- · Always strive to do better, celebrate wins, and use failures to grow and improve
- · Be the leader for industry updates, trends, and general knowledge.
Operations Coordinator
Five Points Roofing
11.2023 - 03.2025
- Responsible for managing and coordinating the daily activities of the roofing company, ensuring smooth workflow, adherence to schedules, and efficient resource utilization
- This role involves coordinating with various departments, managing logistics, and supporting the team to meet project goals
- Manage and coordinate multiple roofing projects, ensuring timely completion and adherence to schedules
- Track progress, identify potential issues, and implement solutions to ensure projects stay on track
- Collaborate with project managers and subcontractors to ensure effective communication and coordination
- Manage logistics, including material procurement, equipment scheduling, and transportation of materials and equipment
- Coordinate with suppliers and vendors to ensure timely delivery of materials and equipment
- Communicate effectively with internal and external stakeholders, including employees, clients, and subcontractors
- Assist with development and implementation of operational procedures and policies
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
Project /Installation Manager
LeafFilter Home Solutions
11.2020 - 09.2023
- Responsible for the day-to-day operations of the Installation department
- Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
- Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
- Schedule jobs with homeowners and subcontractors to maximize efficiency
- Ensure jobs are installed daily to improve attainment and effectiveness
- Train, coach and develop installation subcontractors both in the office and in the field
- Improve subcontractor retention rates through impactful training and engagement
- Responsible for driving proficiency and efficiency amongst installation subcontractors
- Works with the Field Trainer on individual performance, abilities, and capacities of the installers
- Partner with leadership on identifying systemic training gaps and propose solutions to address gaps
- Recruit subcontractors as needed
Director, Data Center Operations
Contegix
07.2018 - 10.2020
- Responsible for day-to-day activities of the Data Center Operations Team for all Contegix's Managed, Colocation and Hybrid data centers
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- 12+ years' experience in Data Center Management, Facilities Management/Maintenance Operations
- Oversee all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs
- Develop, implement, and audit standard operating procedures to follow the industry's best practices
- Plan, document, manage and evaluate team performance
- Provide for technical and professional growth through assignments, mentoring and technical training
- Execute and oversee change management processes including the review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors, and customers SLAs
Account Operations Manager
Data Center Facilities, CBRE
12.2017 - 07.2018
- Responsible for all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Led successful change management initiatives in response to evolving industry demands, enabling the organization to adapt quickly while maintaining high levels of client satisfaction.
- Supervise engineering team to ensure adherence to standard operating procedures, sequence of operations and maintenance standards to guarantee execution of maintenance program and calendar
- Develop, implement, and audit standard operating procedures and maintenance standards to follow industry best practices
- Hands on experience on all electrical and power utilities being used in a typical Data Center environment to include breakers, power transformers, battery banks, UPS, diesel generator sets, fire alarm systems, HVAC (CRACs), etc
- Maintain compliance with local health and safety standards (OSHA) and National Electrical and Building Codes
Chief Building Engineer
CBRE
11.2016 - 12.2017
- Responsible for the planning, implementation, coordination and supervision of mechanical operations, maintenance, communications, energy management and manpower development for assigned properties
- Oversaw budgeting and resource allocation for facility operations, optimizing costs without compromising quality or safety.
- Maintained detailed records of all building-related activities, allowing for accurate reporting and effective communication with stakeholders.
- Supervise maintenance staff; assign and monitor maintenance projects
- Conduct regular inspections of operating mechanical, electrical and equipment systems; make necessary adjustments to operating equipment and controls
- Assist with maintenance/engineering duties as required
- Assist with the administration of inventory control programs and systems
- Develop/maintain effective building specific maintenance and safety procedures
- Coordinate maintenance efforts with outside contractors and technicians
- Responsible for identifying training needs, tracking performance, coaching, and motivating direct reports
Asst. Chief Operating Engineer
CBRE
04.2011 - 11.2016
- Responsible to assist the Chief Operating Engineer with the planning, implementation, coordination and supervision of mechanical operations, maintenance, communications, energy management and manpower development for assigned properties
- Demonstrated strong problem-solving skills by quickly identifying issues during equipment operation, implementing corrective actions to prevent further complications or potential hazards arising within the work environment.
- Enhanced equipment performance by implementing preventive maintenance procedures and addressing issues promptly.
- Supervise maintenance staff; assign and monitor maintenance projects
- Conduct regular inspections of operating mechanical, electrical and equipment systems; make necessary adjustments to operating equipment and controls
- Assist with maintenance/engineering duties as required
- Assist with the administration of inventory control programs and systems
- Develop/maintain effective building specific maintenance and safety procedures
- Coordinate maintenance efforts with outside contractors and technicians
- Responsible for identifying training needs, tracking performance, coaching, and motivating direct reports
Operating Engineer Lead
CBRE
05.2008 - 04.2011
- Responsible for maintaining equipment for a 330,000 sq ft facility including 16,000 sq ft mission critical data center
- Demonstrated strong problem-solving skills by quickly identifying issues during equipment operation, implementing corrective actions to prevent further complications or potential hazards arising within the work environment.
- Enhanced equipment performance by implementing preventive maintenance procedures and addressing issues promptly.
- Provide engineering input of data center and building projects
- Write mechanical procedures and train personnel on the operation of systems to support mission critical operations
- Client liaison, ensuring the needs of the client are met and follow up to ensure their satisfaction
- Specific projects included:
- Networking the central monitoring of all building functions including electrical, HVAC and lighting
- 2,500 sq ft Data center expansion
Equipment Specialist, Maintenance Lead
Cinram Inc.
09.2006 - 05.2008
- Directed and assisted the maintenance team to complete tasks in a proficient and timely manner to facilitate the operations/production teams to meet their goals
- Enhanced workplace safety with thorough inspections and adherence to regulatory guidelines.
- Responsible for a 6-person maintenance team
- Prioritize and execute all shift maintenance activities
- Promote safe work practices by following company safety policies
- Identify root causes for production downtime and implemented procedures and corrective actions to prevent downtime
Mechanic
Bumpus H-D and Buell of Murfreesboro
03.2003 - 09.2006
- Responsible for the routine service of Harley-Davidson and Buell Motorcycles
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Diagnosing, troubleshooting, and repairing any issues that may arise
- Hold a Master Technician Certification from Harley-Davidson
Firefighter/EMT
Franklin Fire Department
05.1991 - 11.2003
- Responsible for all duties pertaining to the fire service
- Duties included:
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Extinguishing fires
- Search and Rescue
- Respond to medical calls and give aid
- Maintaining equipment and tools
- Continual training and any other duties required
Education
Associate of Science - Data Center Management
Marist College
01.2018
Infrared Thermography, Level 1 - Thermography
The Snell Institute
01.2012
Maintaining a 24/7 Mission Critical Facility -
The Morrelly Homeland Security Center
01.2012
HVAC Certificate - undefined
Penn Foster Career School
01.2009
General Studies - undefined
North Side High School
Jackson, TN01.1986
Skills
Strong communication and organizational skills Significant experience with Google Suite/Microsoft Office products HVAC Pro, Sitescan/SiteLink, JCI Tridium Network, Keeper Lighting programs, QuickBooks, AccuLynx CRM, Xactimate, Salesforce, Customer Service
Military Service - United States Marine Corps
- 1991 - 1996 - Active Reserves USMCR
- 1988 - 1991 - Active Duty USMC
- Honorable Discharge
Timeline
Resolution Specialist
Wesley Financial Group
05.2025 - Current
Operations Coordinator
Five Points Roofing
11.2023 - 03.2025
Project /Installation Manager
LeafFilter Home Solutions
11.2020 - 09.2023
Director, Data Center Operations
Contegix
07.2018 - 10.2020
Account Operations Manager
Data Center Facilities, CBRE
12.2017 - 07.2018
Chief Building Engineer
CBRE
11.2016 - 12.2017
Asst. Chief Operating Engineer
CBRE
04.2011 - 11.2016
Operating Engineer Lead
CBRE
05.2008 - 04.2011
Equipment Specialist, Maintenance Lead
Cinram Inc.
09.2006 - 05.2008
Mechanic
Bumpus H-D and Buell of Murfreesboro
03.2003 - 09.2006
Firefighter/EMT
Franklin Fire Department
05.1991 - 11.2003
HVAC Certificate - undefined
Penn Foster Career School
General Studies - undefined
North Side High School
Associate of Science - Data Center Management
Marist College
Infrared Thermography, Level 1 - Thermography
The Snell Institute
Maintaining a 24/7 Mission Critical Facility -
The Morrelly Homeland Security Center