Goal-oriented professional with extensive experience in client relations and policy analysis. Known for developing effective training materials and fostering strong team collaboration, leading to improved service efficiency and client satisfaction.
Work History
Lead RBT
2 Years 6 Months
Silver Lining ABA | 04.2024 - Current
Supervised implementation of individualized treatment plans for clients with autism spectrum disorders.
Trained and mentored junior technicians in behavior intervention strategies and data collection methods.
Assessed client progress with interdisciplinary teams and adjusted treatment approaches.
Developed training materials and workshops to enhance team knowledge of ABA principles and practices.
Licensed Insurance Advisor
8 Months
Farmers Insurance Company | 06.2023 - 02.2024
Advised clients on insurance products, assessing needs to provide tailored coverage solutions.
Conducted policy reviews, ensuring compliance with regulations and optimal client satisfaction.
Built and maintained strong client relationships through effective communication and follow-up strategies.
Licensed Insurance Advisor
5 Years
Allstate Insurance Co | 05.2018 - 05.2023
Educated clients on claims processes, facilitating timely resolutions and improving customer experience.
Analyzed market trends to identify new opportunities for product development and client acquisition.
Collaborated with team members to streamline operations, enhancing overall service efficiency.
Laborer
5 Months
Servinsky Jewelers | 12.2017 - 05.2018
Executed engraving on various awards using precision tools.
Field Sales Agent
4 Months
Bloom Insurance Agency | 08.2017 - 12.2017
Medicare Plan C sales for the open enrollment season
Field Sales Agent
1 Year 5 Months
Lincoln Heritage Life Insurance | 03.2016 - 08.2017
Executed final expense life insurance sales and service to meet client needs
Licensed Insurance Agent
2 Years 5 Months
State Farm | 10.2013 - 03.2016
Advised clients on insurance options, ensuring tailored coverage to meet individual needs.
Developed and maintained strong client relationships, fostering trust and loyalty.
Conducted policy reviews, identifying opportunities for enhancements and cross-selling additional products.
Education
Bachelor of Arts - Business Administration
Washington & Jefferson College | Washington, PA | 05-1996