Hi, I’m
John Brillhart
Goodlettsville,TN
Summary
Dependable Barista with cashiering and customer service background. Trained in proper food and drink preparation, as well as safe food handling procedures.
Overview
16
years of professional experience
Work History
Gaylord Resorts OprylandNashville, TN
Barrista
06.2014 - Current
Job overview
- Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
- Routinely checked identification of patrons purchasing alcoholic beverages.
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
- Maintained a consistent, regular attendance record.
- Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
- Set up bar for operation, obtained cash bank and stocked the service bar.
- Set up storeroom and work areas to allow easy access to stock items.
- Accurately recorded sales, made correct change and prepared charge slips for guests.
- Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
- Followed bar recipes to deliver consistent drink quality, control costs and maximize guest satisfaction.
- Entered orders into the computer system quickly and in proper sequence.
- Completed regular bar inventories and daily requisition sheets as requested.
- Wiped down counter areas, sinks and floors to maintain a clean and safe work station.
- Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set a positive example for the shift team.
- Thoroughly cleaned and sanitized work area including mopping and sweeping, washing display cases, wiping down prep areas and equipment, washing utensils and dismantling and cleaning machinery.
Papa Murphy'sNashville, TN
Pizza Chef and Customer Experience Representative
09.2009 - 06.2014
Job overview
- Took pizza orders and made them to customer specifications
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
- Maintained a consistent, regular attendance record.
- Set up storeroom and work areas to allow easy access to stock items.
- Accurately recorded sales, made correct change and prepared charge slips for guests.
- Immediately informed supervisors of any problems or unusual situations and took appropriate action.
- Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
- Entered orders into the computer system quickly and in proper sequence.
- Actively promoted a cooperative and harmonious working climate to boost morale, productivity and efficiency.
- Adeptly retrieved orders from storeroom.
- Stored back-up supplies needing refrigeration for later use.
- Operated and maintained all equipment and utensils in accordance with guidelines and safety procedures.
- Wiped down counter areas, sinks and floors to maintain a clean and safe work station.
- Upsold products when appropriate.
- Accurately counted and provided change as necessary.
- Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set a positive example for the shift team.
- Received and unloaded incoming shipments.
- Thoroughly cleaned and sanitized work area including mopping and sweeping, washing display cases, wiping down prep areas and equipment, washing utensils and dismantling and cleaning machinery.
- Obtained customer payment promptly and politely.
- Conducted product inventory.
Education
Tennessee State UniversityNashville, TN
Bachelor of Arts from Music
Current
Skills
- Exceptional customer service
- Customer-focused
- Skilled musician
- Team motivator and leader
- Accountable to produce high quality product
- Reliable employee
- Track record of growing with a company
- Always willing to take on new challenges
- Flexible team player
Accomplishments
Member of National Honor's Society
First chair Trumpet both High School and College Level
Section Leader both High School and College Level
Promoted to Team Leader at Papa Murphy's
First chair Trumpet both High School and College Level
Section Leader both High School and College Level
Promoted to Team Leader at Papa Murphy's
Timeline
Barrista
Gaylord Resorts Opryland
06.2014 - Current
Pizza Chef and Customer Experience Representative
Papa Murphy's
09.2009 - 06.2014
Tennessee State University
Bachelor of Arts from Music
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