JEFF BRISTER
Operations Manager
Spring,TX
Summary
Results-driven Operations Manager with a successful record of achieving an 11% increase in route completion and route sequence compliance. Specializes in performance improvement and team leadership, enhancing cost optimization while upholding safety standards. Skilled in portfolio management and strategic planning, consistently delivering impactful results through clear communication.
Overview
29
29
years of professional experience
Work History
Operations Manager
United Site Services, Inc. of Texas
Tomball, TX
05.2024 - 04.2025
- Trained and supported team members to optimize operational efficiency.
- Handled staffing needs by guiding recruitment processes while facilitating training programs.
- Ensured precise documentation for cost efficiency.
- Monitored adherence to safety standards and sustained a secure atmosphere.
- Directed multi-departmental groups to guarantee on-time product and service delivery.
- Increased route completion from 87% to 98%.
- Increased route sequence compliance from 86% to 97%.
- Redesigned service territories for optimal route density.
Branch Manager- North Houston
Houston Landscapes Unlimited
03.2021 - 11.2022
- Oversaw development of new construction initiatives.
- Evaluated performance of 22 employees and crafted improvement initiatives.
- Established strong client relationships through effective communication.
- Assessed customer responses to refine operational efficiency.
- Achieved 27% YOY growth in branch sales by implementing effective incentive programs.
Operations Manager
Ambius- Interior Plant Service
Houston, TX
01.2018 - 01.2021
- Directed account maintenance for 112 client portfolios and supervised eight representatives.
- Enhanced operations to boost base business growth and customer retention.
- Conducted quarterly meetings with top 75 district accounts to evaluate quality control and negotiate service contracts.
- Expanded route profitability by more than 40%.
- Dominated route sales in the Houston market from 2018 to 2020.
District Manager
Aramark Uniform Services
Houston, TX
01.2015 - 01.2018
- Managed district operations aimed at enhancing base business growth.
- Offered consistent guidance to drivers in partnership with Route Operations Manager to boost performance.
- Earned recognition for driving base business expansion and higher renewal rates in Houston.
- Led quarterly training rides and consistently engaged in meetings focused on route development.
- Ensured compliance with organizational protocols through bi-weekly route reviews.
- Briefed management on daily route operations.
- Resolved customer inquiries promptly, delivering effective solutions to concerns.
- Conducted quarterly meetings with top 100 district accounts to evaluate quality control, negotiate service contracts, and secure renewals.
- Point person for critical accounts, troubleshooting and identifying issues to ensure optimal results.
Regional Customer Service Specialist
Schwan Food Company
Houston, TX
01.2010 - 01.2015
- Directed operations and output of a team of nine customer sales representatives across the Gulf Coast region.
- Oversaw $1.7M in marketing and sales initiatives for Schwan products in the Gulf Coast region.
- Managed team of nine sales representatives, optimizing client relationship management processes.
- Led monthly business evaluations with management to boost customer revenue.
- Formulated logistics and coverage strategies to enhance time management.
Assistant General Manager
The County Line
Houston, TX
01.2008 - 01.2009
- Managed the overall profitability and day-to-day operations of a $4M restaurant located on Lake Conroe.
- Attended to company dealings on both a micro and macro level. Streamlined processes and organized business affairs in order to promote profitability and repeat business.
- Managed the schedules and performance of 25 employees, ensuring that these individuals stayed on task and provided excellent customer service.
- Oversaw the hiring and training of new employees, verifying that new hires were up to speed on company protocol and policies.
- Developed and executed regional sales and marketing campaigns that yielded new business from throughout the surrounding region.
Commercial Sales Representative
TruGreen Lawncare
Houston, TX
01.2005 - 01.2008
- Tasked with marketing and sales of commercial landscape services, with efforts focused particularly on major clients like Exxon-Mobil, the Houston Texans, and Trammell Crow.
- Oversaw sales territories in North and Northwest Houston. Worked alongside three area managers and crews made up of 125 employees to ensure that efforts met company policies for quality and efficiency.
- Increased sales by 34 percent in the North and Northwest territories.
- Spearheaded marketing campaigns throughout Houston, which focused on both new business and current clients.
E5 Sergeant
United States Army
01.2003 - 01.2006
- Completed two terms of service, from 1993-1996 and again from 2003-2006. Served in Kirkuk, Iraq and Guantanamo Bay, Cuba. Obtained Secret level security clearance.
- Operated as the squad leader for 2nd Brigade Combat Team, 25th Infantry Division. Oversaw a group that performed both mounted and foot patrol missions.
- Provided support for 1,600 members of the military stationed in Cuba who were responsible for attending to Haitian refugees who hoped to gain entrance into the United States.
- Tasked with communicating with Iraqi nationals and international companies as an operations advisor working under Special Operations Command.
District Sales Representative
Ozarka Spring Water
Houston, TX
01.1999 - 01.2002
Outside Sales Representative
Frito Lay Corporation
Dallas, TX
01.1996 - 01.1998
Operations Manager
Airemaster of Houston
- Supervise team of 8 Route Service representatives.
- Coordinate troubleshooting efforts for vital accounts, implementing solutions and monitoring progress.
- Negotiated service contracts and identified improvement opportunities during quarterly reviews.
- Solved client complaints efficiently by providing appropriate resolutions.
Education
Bachelor of Science - Business
University of Phoenix
The Woodlands, Texas01.2014
Skills
- Performance improvement
- Efficient route planning
- Portfolio management for clients
- Cost optimization
- Safety standards enforcement
- Team leadership
Professional Accomplishments
- Managed over $1.7M worth of marketing and sales efforts for Schwan's products in the Gulf Coast region of the country.
- Responsible for the overall growth of 112 accounts at Ambius.
- Managed the growth of 109 accounts for Aramark Uniform Services.
- Major clients include Wal-Mart, Exxon-Mobil, Shell Oil Company, HEB, Kroger, Target, Texas Children's Hospital and St. Luke's Hospital.
- Led the Ambius Houston Market in route sales from 2018-2020.
Timeline
Operations Manager
United Site Services, Inc. of Texas
05.2024 - 04.2025
Branch Manager- North Houston
Houston Landscapes Unlimited
03.2021 - 11.2022
Operations Manager
Ambius- Interior Plant Service
01.2018 - 01.2021
District Manager
Aramark Uniform Services
01.2015 - 01.2018
Regional Customer Service Specialist
Schwan Food Company
01.2010 - 01.2015
Assistant General Manager
The County Line
01.2008 - 01.2009
Commercial Sales Representative
TruGreen Lawncare
01.2005 - 01.2008
E5 Sergeant
United States Army
01.2003 - 01.2006
District Sales Representative
Ozarka Spring Water
01.1999 - 01.2002
Outside Sales Representative
Frito Lay Corporation
01.1996 - 01.1998
Operations Manager
Airemaster of Houston
Bachelor of Science - Business
University of Phoenix
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