Jeff Bullock
Pittsboro,TX
Summary
Dynamic and results-oriented professional with extensive experience in sales and customer service, notably at Diamond C Trailers. Excelled in building customer relationships and leveraging product knowledge expertise to drive sales growth. Demonstrated adaptability and negotiation skills, consistently exceeding sales targets. Proven track record in team leadership and operational efficiency, enhancing company profitability and customer satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Parts Sales
Diamond C Trailers
01.2022 - Current
- Coordinated with service department staff to ensure timely delivery of required parts for repairs or installations.
- Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Assisted customers in finding appropriate parts promptly.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
Customer Service Writer
Pittsburg Tractor
01.2020 - 01.2022
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Nurtured long-term relationships with clients by providing personalized solutions tailored to their specific needs.
- Maintained detailed documentation regarding all client interactions as per protocol for future reference purposes.
- Streamlined processes with organizational skills, optimizing workflow efficiency in the customer service department.
- Actively contributed ideas during team meetings aimed at improving work environment quality along with employee morale.
- Managed high call volume, ensuring timely responses to customer concerns and maintaining a professional demeanor.
- Logged work orders and change orders into [Software] database to track job status.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Resolved issues by coordinating with [Department] department.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Inside Sales
TexTrail Trailer Parts
03.2018 - 01.2020
- Championed internal training initiatives for new hires on best practices within an inside sales environment.
- Improved internal communication between inside sales team members by establishing regular meetings where best practices were shared.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
- Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
- Trained new inside sales representatives, providing guidance on best practices and company policies.
- Coordinated closely with inside sales representatives on joint efforts or handoffs when necessary for efficient territory management.
- Streamlined the inside sales process for improved efficiency and quicker response times to client inquiries.
- Increased sales revenue by consistently meeting and exceeding monthly quotas in a fast-paced inside sales environment.
- Increased sales revenue by implementing strategic inside sales initiatives and building strong customer relationships.
- Worked closely with inside sales team to coordinate efforts around lead generation, prospecting strategies, and follow-up protocols for maximum efficiency.
- Managed a team of inside sales representatives, ensuring consistent achievement of sales goals.
- Streamlined internal processes to improve efficiency within the Inside Sales department.
Outside Sales Representative
Lawson Products
04.2016 - 03.2018
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Built strong client rapport to establish diversified network of connections.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Evaluated sales performance regularly, identifying areas for improvement and implementing necessary adjustments to achieve set targets.
Owner Operated Service Company
B&B Enterprise
04.1999 - 03.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Established foundational processes for business operations.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Generated revenues yearly and effectively capitalized on industry growth.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Expanded business into new markets, cond
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Associate of Applied Science - Business Administration And Management
Northeast Texas Community College
Mount Pleasant, TX01-2018
Skills
- Quick learner
- Customer relationship building
- Dependability
- Goal-oriented mindset
- Follow-up skills
- Initiative-taking
- Product knowledge expertise
- Negotiation
- Presentation
- Upselling strategies
- Parts identification
- Cross-selling techniques
- Customer service
- Ordering parts
- Cash handling experience
- Problem-solving skills
- Improving customer satisfaction
- Team collaboration
- Verbal and written communication
- Clean driving record
- Email communication
- Parts installation
- Operations management
- Training and coaching
- Invoice processing
- Sales training
- Order fulfillment
- Vehicle operations
- Inventory auditing
- Performance tracking
- Purchasing oversight
- Product merchandising
- Promotional planning
- Parts recommendation
- Maintenance schedules
- Parts documentation
- Replacement parts identification
- Multitasking
- Reliability
- Multitasking Abilities
- Multitasking ability
- Decision-making
- Cash handling
- Adaptability and flexibility
- Relationship building
- Customer interaction
- Purchase orders
- Self motivation
- Product knowledge
- Maintenance knowledge
- Market awareness
- Interpersonal communication
- Professionalism
- Complaint handling
Accomplishments
Married for over 27 years. Finished and received a degree in business. Raised 2 very successful children. My wife and I help out in our community where ever we can
Certification
Certified in Generations/ Generator/ Inverter Systems
Certified in Aerial Lift Hydraulics
Certified in Electric-Over-Hydraulics
Certified 12 volt System
Timeline
Parts Sales
Diamond C Trailers
01.2022 - Current
Customer Service Writer
Pittsburg Tractor
01.2020 - 01.2022
Inside Sales
TexTrail Trailer Parts
03.2018 - 01.2020
Outside Sales Representative
Lawson Products
04.2016 - 03.2018
Owner Operated Service Company
B&B Enterprise
04.1999 - 03.2016
Certified in Generations/ Generator/ Inverter Systems
Certified in Aerial Lift Hydraulics
Certified in Electric-Over-Hydraulics
Certified 12 volt System
Associate of Applied Science - Business Administration And Management
Northeast Texas Community College
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