Jeff Ching
Honolulu,HI
Summary
Dynamic and resourceful professional with extensive expertise in customer and client relations. A detail-oriented team player with exceptional organizational skills, excelling at managing multiple projects accurately and efficiently. Tech-savvy innovator passionate about continuous improvement and hands-on experience with emerging technologies. Proven ability to identify opportunities for technological enhancements, implement effective solutions, and leverage new tools to solve problems and boost productivity. Adaptable in fast-paced environments, consistently driving technological advancements and optimizing processes. I am actively seeking opportunities to apply my skills and knowledge to contribute to organizational success.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Caregiver
Parents
06.2018 - 01.2024
- Assisted with dressing guidance, grooming, meal preparation and medication reminders
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping
- Father - Cancer Patient, Prostate Cancer, Passed
- Mother - Cancer/Cardiology Patient, Breast Cancer, Cardiovascular Disease, Passed.
Cabinet Secretary
DISTRICT 50 - HAWAII LIONS
07.2021 - 06.2023
- Key district officer, responsible for communicating, scheduling, and providing resources to the district leadership team
- Prepared reports for presentation at cabinet meetings and district convention
- Recorded cabinet meeting minutes and answered inquiries from cabinet members
- Handled cabinet correspondence properly and promptly
- Disseminated information via email to 1,500 Lion members in Hawaii.
Medical Biller
TEAMPRAXIS LLC
01.2012 - 05.2018
- Experienced in charge entry, claim submission and payment posting for Critical Care/Intensivists, OB/GYN, Family Practice, Dermatology, Opthalmology medical specialties
- Analyzed complex Explanation of Benefits (EOB) forms to verify correct billing of insurance carriers
- Communicated with insurance providers to resolve denied claims and resubmitted
- Posted payments and collections on regular basis.
Customer Service Bill Payment
HAWAIIAN ELECTRIC COMPANY
12.2011 - 02.2012
- Mail Payment Processing
- Reconciled automatic bill payments reports
- Assessed data and information to verify entry, calculation and billing code accuracy
- Entered figures using 10-key calculator to compute data quickly.
Medical Claims Associate
HAWAII MEDICAL SERVICE ASSOCIATION, HMSA
03.2009 - 12.2011
- Evaluated health plan claims for completeness, accuracy and conformity to established policies and procedures
- Reviewed and corrected coding & other errors identified by quality reports, random audits and individual performance reviews
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
Practice Management Associate
INTERGRATED SYSTEMS INC
01.2008 - 03.2009
- Collected payments and applied to patient accounts
- Reviewed patient diagnosis codes to verify accuracy and completeness
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
Customs Brokerage Representative
JOHN C. STOWE & CO, CUSTOMHOUSE BROKERS
10.2003 - 12.2007
- Prepared Customs Clearance documentation for export with various government agencies
- Coordinated and arranged exportation of clients merchandise with Air Cargo, Freight Forwarders, Steamship Companies
- Lawfully cleared merchandise through customs per client and government requirements
- Verified rejected cargo and advised on steps to take for avoiding repeat denial.
Account Manager
AMERICAN CUSTOMS BROKERAGE CO., INC
12.1997 - 10.2003
- Ensured the proper shipment exporting process from start to finish, including costing, invoicing, and customs entries
- Coordinated collections; booking space with carriers; setting up consolidated shipments for completion of Air Way Bill and Bill of Lading
- Provided quotations; rate negotiations; obtaining advise from supervisor on operational issues; and achieving agreed targets as set by Management.
Assistant Mechanic / Special Events Coordinator
CENTURY DEVLEOPMENT INC, dba Waialae Bowl
10.1985 - 09.2002
- Utilized training in mechanical and electrical operations to sustain and renovate various company equipment
- Trained new employees on Reception Desk and Pinsetter operations
- Developed and implemented an instructional program teaching elementary school students (K-6 grade) the sport of bowling
- Coordinated and managed Special Events, Group Reservations and Tournaments.
Group Reservations Coordinator
ROBERTS HAWAII
01.1997 - 10.1997
- Coordinated transportation and baggage transfers, tour request and flight arrangements for single, multi island itineraries and reservation bookings
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Provided customers with information about availability and pricing.
Car Rental Station Manager
HARPER CAR & TRUCK RENTAL
10.1995 - 01.1997
- Opened the Honolulu Office of a car rental company based on Hawaii Island with locations in Hilo and Kona
- Primary business was local replacement market, doubled the fleet size
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Station Supervisor
TROPICAL RENT A CAR SYSTEMS INC.
03.1987 - 05.1993
- Assisted the station manager in the continual efficiency of the car rental operations, maintained a high level of timeliness and quality of service to the customer
- Provided problem solving and customer complaint resolution in a timely manner
- Motivated, trained employees (Service Agents, Rental Agents and Shuttle Bus Drivers).
Education
Diploma -
St. Louis High School
Honolulu, HawaiiAssociates - Liberal Arts
University of Hawaii Kapiolani Community College
Honolulu, HawaiiSkills
- Travel Industry
- Customs Brokerage
- Healthcare Terminology
- Customer/Client Needs Assessments
- Microsoft Office
- Office 365 (Word, Excel, Outlook, PowerPoint)
- ZOOM Audio/Visual Conferencing
Certification
- Emerging Lions Leadership Institute, Lions Clubs International, Graduate 2021
- Regional Lions Leadership Institute, Lions Clubs International, Graduate 2022
- Advance Lions Leadership Institute, Lions Clubs International, Graduate 2023
- Heartsaver First Aid, CPR & AED Course 2023, American Heart Association, Certification Expires 2025
References
Upon request
Timeline
Cabinet Secretary
DISTRICT 50 - HAWAII LIONS
07.2021 - 06.2023
Caregiver
Parents
06.2018 - 01.2024
Medical Biller
TEAMPRAXIS LLC
01.2012 - 05.2018
Customer Service Bill Payment
HAWAIIAN ELECTRIC COMPANY
12.2011 - 02.2012
Medical Claims Associate
HAWAII MEDICAL SERVICE ASSOCIATION, HMSA
03.2009 - 12.2011
Practice Management Associate
INTERGRATED SYSTEMS INC
01.2008 - 03.2009
Customs Brokerage Representative
JOHN C. STOWE & CO, CUSTOMHOUSE BROKERS
10.2003 - 12.2007
Account Manager
AMERICAN CUSTOMS BROKERAGE CO., INC
12.1997 - 10.2003
Group Reservations Coordinator
ROBERTS HAWAII
01.1997 - 10.1997
Car Rental Station Manager
HARPER CAR & TRUCK RENTAL
10.1995 - 01.1997
Station Supervisor
TROPICAL RENT A CAR SYSTEMS INC.
03.1987 - 05.1993
Assistant Mechanic / Special Events Coordinator
CENTURY DEVLEOPMENT INC, dba Waialae Bowl
10.1985 - 09.2002
Diploma -
St. Louis High School
Associates - Liberal Arts
University of Hawaii Kapiolani Community College