JEFF COOK
Holiday,FL
Summary
Dedicated HVAC service technician with a strong background in diagnostic troubleshooting and customer support. Committed to delivering efficient solutions and ensuring compliance with safety standards, contributing to customer satisfaction and operational excellence.
Overview
31
31
years of professional experience
Work History
Service Technician
Strada Services
Winter Park, Florida
02.2025 - 05.2025
- Executed onsite repairs of equipment at customer locations, minimizing downtime for clients.
- Diagnosed mechanical faults using specialized tools and equipment.
- Diagnosed problems and determined solutions for various customer issues.
- Provided customer support and technical assistance for service inquiries, enhancing customer satisfaction.
- Maintained accurate records of service calls, repairs, and parts used.
- Maintained accurate service logs and repair records to ensure effective tracking and accountability.
- Performed routine inspections to verify safety compliance.
Owner/Operator
Lakeside Heating and Air
LOGANVILLE, GA
08.2007 - 02.2024
- Sales, service and maintenance of Residential and Light commercial HVAC systems in the greater ATL area. Daily duties include but not limited to, Coordinated service calls with homeowners and tenants to ensure timely and effective HVAC support. Performed service work to restore optimal heating and cooling equipment operation, enhancing customer comfort. Bid on installations and installed equipment, ensuring compliance with safety standards and customer specifications. Overseeing installation crews to ensure proper installation and startup of equipment. Pulling permits and scheduling inspections. AP and AR.
- Managed daily operations of heating and air conditioning services.
- Oversaw scheduling and dispatching of service technicians.
- Coordinated customer service inquiries and resolved issues promptly.
Commercial Service Technician
Reliance Mechanical
Lawrenceville, GA
10.2001 - 08.2007
- Serviced and diagnosed commercial HVAC split and package systems ranging from 1.5 to 40 tons, identifying issues to maintain optimal functionality. Executed equipment change outs for HVAC systems of split and RTU equipment, crane sets. compressors replacements, semi cast iron and hermetic. Administered preventive maintenance contracts for HVAC systems, enhancing system longevity and performance. Server room systems, some Liebert experience.
- Performed routine maintenance on commercial HVAC systems and equipment.
- Diagnosed issues in heating and cooling systems for efficient repairs.
- Collaborated with team members to streamline service operations and workflows.
Service Technician
CMS
Melbourne, FL
09.2000 - 10.2001
- Executed HVAC service and maintenance for national accounts across GA, AL, and SC regions.
- Diagnosed and repaired various equipment issues for clients.
- Conducted regular maintenance on machines to ensure optimal performance.
- Collaborated with team members to troubleshoot complex technical problems.
Service Technician
Reliance Heating and Air
Conyers, GA
04.1998 - 08.2000
- Delivered residential HVAC service, diagnosing issues and performing preventive maintenance to ensure optimal system performance.
- Addressed service requests and on-call emergencies promptly and professionally, ensuring customer satisfaction.
- Diagnosed and repaired equipment and systems for various clients.
- Conducted routine maintenance on HVAC and refrigeration systems.
- Collaborated with team members to troubleshoot technical issues effectively.
Commercial Service Technician Apprentice
ACSS
Tucker, GA
10.1996 - 04.1998
- Responded to service requests and on-call emergencies promptly, ensuring customer satisfaction for residential clients. Gained knowledge of commercial controls through hands-on experience with Journeymen level technicians.
- Conducted routine maintenance on heating and cooling systems.
- Diagnosed malfunctions in commercial HVAC equipment.
- Collaborated with team to complete service calls efficiently.
HVAC Apprentice
Reliance Heating and Air
Conyers, GA
04.1994 - 10.1996
- New construction set and trim apprentice. Installed line sets and wired thermostats, low voltage, and HVAC equipment. Assisted in service department and cross-trained with multiple technicians, advancing to entry-level warranty technician.
- Assisted technicians in installing HVAC systems in residential and commercial buildings.
- Conducted routine maintenance checks on heating and cooling units to ensure functionality.
- Replaced filters and cleaned ducts to enhance air quality and system performance.
Education
High School Diploma - General
Duluth HS
Duluth, GA05-1984
BBA - Business
DeKalb College
Dunwoody, GASkills
- Control diagnostics
- HVAC system installation Pulling high and low voltage circuits Refrigerant leak search and repair Indoor and outdoor motor replacement Ductless mini splits installation and more Customer retention
- Effective communication
- Problem solving
- Refrigeration systems
- Service call management
- Project management
- Flexible and adaptable
- Work with minimal supervision
Accomplishments
- Georgia Conditioned Air Contractor, #CN208878, 04/16/1998
- EPA Universal certification 11/30/1994
Timeline
Service Technician
Strada Services
02.2025 - 05.2025
Owner/Operator
Lakeside Heating and Air
08.2007 - 02.2024
Commercial Service Technician
Reliance Mechanical
10.2001 - 08.2007
Service Technician
CMS
09.2000 - 10.2001
Service Technician
Reliance Heating and Air
04.1998 - 08.2000
Commercial Service Technician Apprentice
ACSS
10.1996 - 04.1998
HVAC Apprentice
Reliance Heating and Air
04.1994 - 10.1996
High School Diploma - General
Duluth HS
BBA - Business
DeKalb College