Hiking
High School Diploma -
Benjamin E. Mays High School
Atlanta
Jeff Cooper
Automotive Service Advisor
Marietta,GA
Education
Timeline
CDL Class A Driver
GreatWide Trucking Management
03.2024 - 08.2024
Product Specialist- Nissan Sales Associate
Gwinnett Place NIssan
09.2023 - 12.2023
Owner/Editor/Associate Producer
Anu Productions, LTD.
04.1992 - 10.2023
Automotive Service Advisor
Coopers Service Center
06.1981 - 10.1990
High School Diploma -
Benjamin E. Mays High School
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Knowledgeable about vehicle features and operations. Excellent communication and problem-solving skills for providing customers with best possible service.
Skills
- Coachable
- Vehicle Inspections
- Clean MVR CDL Class A
- Estimating and Quoting
- Professional demeanor and appearance
- Goal Setting
- Service Scheduling
- Managing parts
Work History
CDL Class A Driver
GreatWide Trucking Management
Langhorne, PA
03.2024 - 08.2024
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
Product Specialist- Nissan Sales Associate
Gwinnett Place NIssan
Duluth, GA
09.2023 - 12.2023
- Performed thorough vehicle demonstrations, highlighting key Nissan product and safety features to maximize sales.
- Conducted prospecting and lead generation utilizing CRM, Revenue Radar and Service department leads.
- Close sales by overcoming objections, completing sales and purchasing contracts.
- Gather vehicle trade information and photos for input into Provision application.
- Developed relationships with customers to promote repeat business opportunities.
Owner/Editor/Associate Producer
Anu Productions, LTD.
Atlanta, GA
04.1992 - 10.2023
- Produced leads by cold calling prospects, networking at events and effectively using social media networks.
- Completed all post-production tasks, including quality assurance reviews, editing videos and adding graphics.
- Stayed calm and polished at all times, during moments of extreme stress or when dealing with difficult personalities, to accomplish project goals.
Automotive Service Advisor
Coopers Service Center
Atlanta, GA
06.1981 - 10.1990
- Assigned and scheduled work of auto service staff handling 5+ vehicles per day.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Wrote invoice estimates for parts and labor of repair work to be performed.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Investigated customer complaints to identify cause of malfunctions.
- Performed emissions tests according to standard procedures.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview
9
9
years of professional experience
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Career advancementCompany CulturePaid time off401k matchPaid sick leaveHealthcare benefitsWork-life balanceInterests
Cycling
Photography
Automotive Trends
Motorcycles
Brewing beer
Traveling
Languages
English
Native language
Software
MS Word
CRM
Adobe PDF
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