Education
Timeline
Summary
Skills
Work History
Work Availability
Overview
Work Preference
Interests
Languages
Software
Generic
Jeff Cooper

Jeff Cooper

Automotive Service Advisor
Marietta,GA

Education

High School Diploma -

Benjamin E. Mays High School
Atlanta

Timeline

CDL Class A Driver

GreatWide Trucking Management
03.2024 - 08.2024

Product Specialist- Nissan Sales Associate

Gwinnett Place NIssan
09.2023 - 12.2023

Owner/Editor/Associate Producer

Anu Productions, LTD.
04.1992 - 10.2023

Automotive Service Advisor

Coopers Service Center
06.1981 - 10.1990

High School Diploma -

Benjamin E. Mays High School

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Knowledgeable about vehicle features and operations. Excellent communication and problem-solving skills for providing customers with best possible service.

Skills

  • Coachable
  • Vehicle Inspections
  • Clean MVR CDL Class A
  • Estimating and Quoting
  • Professional demeanor and appearance
  • Goal Setting
  • Service Scheduling
  • Managing parts

Work History

CDL Class A Driver

GreatWide Trucking Management
Langhorne, PA
03.2024 - 08.2024
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.

Product Specialist- Nissan Sales Associate

Gwinnett Place NIssan
Duluth, GA
09.2023 - 12.2023
  • Performed thorough vehicle demonstrations, highlighting key Nissan product and safety features to maximize sales.
  • Conducted prospecting and lead generation utilizing CRM, Revenue Radar and Service department leads.
  • Close sales by overcoming objections, completing sales and purchasing contracts.
  • Gather vehicle trade information and photos for input into Provision application.
  • Developed relationships with customers to promote repeat business opportunities.

Owner/Editor/Associate Producer

Anu Productions, LTD.
Atlanta, GA
04.1992 - 10.2023
  • Produced leads by cold calling prospects, networking at events and effectively using social media networks.
  • Completed all post-production tasks, including quality assurance reviews, editing videos and adding graphics.
  • Stayed calm and polished at all times, during moments of extreme stress or when dealing with difficult personalities, to accomplish project goals.

Automotive Service Advisor

Coopers Service Center
Atlanta, GA
06.1981 - 10.1990
  • Assigned and scheduled work of auto service staff handling 5+ vehicles per day.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Wrote invoice estimates for parts and labor of repair work to be performed.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Investigated customer complaints to identify cause of malfunctions.
  • Performed emissions tests according to standard procedures.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview

9
9
years of professional experience

Work Preference

Work Type

Full TimePart Time

Work Location

On-Site

Important To Me

Career advancementCompany CulturePaid time off401k matchPaid sick leaveHealthcare benefitsWork-life balance

Interests

Hiking

Cycling

Photography

Automotive Trends

Motorcycles

Brewing beer

Traveling

Languages

English
Native language

Software

MS Word

CRM

Adobe PDF

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Jeff CooperAutomotive Service Advisor