Jeff Craft
Somerset,Ohio
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments.
Overview
38
38
years of professional experience
Work History
Anesthesia Technician
Licking Memorial Hospital
Newark, OH
02.2023 - Current
- Assisted anesthesiologists in the preparation and administration of anesthesia during surgical procedures.
- Ensured all required equipment, supplies, and medications were available for each procedure.
- Monitored patient vital signs throughout the procedure and reported any changes to anesthesiologist or surgeon.
- Provided assistance with intubation and ventilation of patients before, during, and after surgery.
- Prepared operating rooms by setting up necessary equipment such as monitors, ventilators, IV pumps.
- Identified problems related to anesthesia delivery systems and took corrective action when needed.
- Performed routine maintenance on anesthesia machines according to manufacturer's guidelines.
- Cleaned, disinfected, and sterilized instruments and equipment used in the OR following established protocols.
- Checked expiration dates on all medications prior to use in order to ensure safety of patients.
- Participated in staff meetings discussing new techniques or updates regarding patient care policies.
- Assisted with transport of patients from OR recovery area back to assigned hospital room.
- Collaborated with nursing staff to ensure patient comfort before, during, and after surgery.
- Maintained clean and sterile fields in operating rooms when assisting anesthesiologists.
- Took appropriate action for malfunctioning equipment and utilized bio-technicians if unable to troubleshoot problem.
- Helped place intravenous infusion lines and invasive pressure monitoring devices.
Winehouze Candle Co.
Entrepeneur
Somerset, OH
11.2019 - 01.2024
- Maintained high levels of quality standards by closely monitoring progress and effectively streamlining procedures.
- Interpreted and adhered to blueprints and added specifications according to product needs.
- Tracked company inventories, repaired tools and equipment and corrected mold malfunctions.
- Designed quality assurance methods and detailed inspections for completed products.
- Weighed mixes accurately to decrease waste by minimizing excess and removed material.
- Determined appropriate temperature and time settings for each material and mold to reduce non-conformances.
- Introduced time-saving techniques to cut down on production time.
- Organized raw materials to streamline production.
- Prepared mixtures for new molds by measuring, mixing and pouring raw materials.
- Researched sources for materials to annually cut costs.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
The Licorice Guy
Entrepreneur/The Licorice Guy
Somerset, OH
04.2021 - 01.2024
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Delivered items to customers and presented invoices for payments.
- Maintained accurate inventory of products and materials using software.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Inspected vehicle and maintained gas, oil and water levels.
- Processed payments by accepting cash, checks and credit card payments.
- Utilized street maps to plan and determine most efficient routes.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
Security Officer
Securitas Security Services USA
Etna, Ohio
10.2021 - 06.2022
- Monitored premises and recorded activity in daily officer reports.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Guarded restricted areas to prevent unauthorized entry.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Safeguarded entrances using scanning equipment to keep lines moving.
- Reported safety hazards for remediation response.
- Verified photo IDs and tickets to allow guests passage.
- Completed incident reports to record security or loss prevention incidents.
- Documented security-related situations and submitted in-depth reports to superiors.
Customer Service Representative Specialist
Crown Lift Trucks
Grove City, Ohio
02.2000 - 06.2018
- Set up and activated customer accounts.
- Consulted with customers to resolve service and billing issues.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Exceeded company productivity standards on consistent basis.
- Educated customers on special pricing opportunities and company offerings.
- Explained benefits, features and recommendations to maximize client retention.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Mentored new employees on procedures and policies to maximize team performance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Made outbound calls to obtain account information.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
Security Officer
Stoney Creek Farms
Newark, Ohio
10.1989 - 12.1999
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored premises and recorded activity in daily officer reports.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Assessed fire detectors and alarm systems to prevent and address issues.
- Verified photo IDs and tickets to allow guests passage.
- Completed incident reports to record security or loss prevention incidents.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Reserves-Navy
United States Navy
Columbus, Ohio
06.1989 - 06.1994
Lifeguard
Hollander Pool
Newark, OHio
05.1986 - 09.1988
- Watched over swimmers to respond quickly to distress situations.
- Maintained neat and clean pool area and clean water.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Observed sections of assigned water zone of responsibility.
- Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Adhered strictly to emergency action plans.
- Cleaned, brushed and vacuumed pool to keep clean.
- Filled out incident and accident reports and submitted to supervisor.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Used training and medical supplies to examine injured people and administer first aid.
Education
Diploma - Criminal Justice
Central Ohio Police Officers Training Academy
Reynoldsburg, OH04.1992
General
Granville High School
Granville, OH06.1989
Diploma - Lifeguard
YMCA
Newark, Ohio03.1986
Skills
- Team Player
- High Level of Integrity
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Customer Account Management
- Multitasking and Prioritization
Accomplishments
- Recognized as Customer Representative of the year in 2015, 2016, and 2017 for outstanding performance and team contributions.
Timeline
Anesthesia Technician
Licking Memorial Hospital
02.2023 - Current
Security Officer
Securitas Security Services USA
10.2021 - 06.2022
The Licorice Guy
Entrepreneur/The Licorice Guy
04.2021 - 01.2024
Winehouze Candle Co.
Entrepeneur
11.2019 - 01.2024
Customer Service Representative Specialist
Crown Lift Trucks
02.2000 - 06.2018
Security Officer
Stoney Creek Farms
10.1989 - 12.1999
Reserves-Navy
United States Navy
06.1989 - 06.1994
Lifeguard
Hollander Pool
05.1986 - 09.1988
Diploma - Criminal Justice
Central Ohio Police Officers Training Academy
General
Granville High School
Diploma - Lifeguard
YMCA