Jeff Crosby
Duluth,MN
Summary
Dynamic operational leader dedicated to enhancing member experience outcomes through strategic process improvements, effective staff management, and seamless task coordination. Expertise in delivering exceptional customer service and healthcare results while fostering a positive and productive work environment. Proficient in leveraging data-driven methodologies to optimize operational efficiency and streamline workflows. Proven ability to cultivate team collaboration and implement innovative problem-solving strategies that drive success.
Overview
15
15
years of professional experience
Work History
Process Expert Supervisor
Family Engagement Center / UnitedHealthcare
02.2023 - Current
- Analyze and improve existing processes to streamline operations and elevate consumer satisfaction.
- Set clear priorities and expectations to ensure timely task completion, uphold quality standards, and coach team members for continued growth.
- Adapt departmental plans and priorities to proactively address evolving business and operational challenges.
- Lead efforts to identify and resolve operational roadblocks by applying structured processes, subject matter expertise, and sound judgment—driving efficiency and improving outcomes.
Team Supervisor
Health Advocate / UnitedHealthcare
11.2015 - 02.2023
- Established consistent team proficiency and adherence to corporate standard through training and mentoring.
- Provided quality assurance auditing, coached, and mentored staff to ensure quality standards were met.
Business Analyst
Electronic Payments & Statement / Optum
07.2014 - 11.2015
- Primary contact responsible for day-to-day Electronic Payments & Statement (EPS) Operations.
- Facilitated monthly meetings with clients to review program performance and metrics.
- Supported all launch readiness initiatives as it relates to EPS Operations and future product enhancements.
Team Supervisor
Client Service Operations / UnitedHealthcare
06.2011 - 07.2014
- Aided in the formulation of business plans, strategies, and hiring initiatives to improve operations and cost effectiveness of the department.
- Established consistent team proficiency and adherence to corporate standards through ongoing training and mentoring.
Education
Certification - Transportation and Clerical Curriculum
TCU Advanced Training Program
01-1996
High School Diploma - undefined
Jordan High School
01-1992
Skills
- Professional
- Business-minded
- Strategic thinker
- Results-driven
- Customer-focused
- Personal
- Experienced
- Authentic
- Collaborative
- Adaptable
Timeline
Process Expert Supervisor
Family Engagement Center / UnitedHealthcare
02.2023 - Current
Team Supervisor
Health Advocate / UnitedHealthcare
11.2015 - 02.2023
Business Analyst
Electronic Payments & Statement / Optum
07.2014 - 11.2015
Team Supervisor
Client Service Operations / UnitedHealthcare
06.2011 - 07.2014
High School Diploma - undefined
Jordan High School
Certification - Transportation and Clerical Curriculum
TCU Advanced Training Program