Jeff Cruz
Tempe,AZ
Summary
Accomplished HR Director at Fishkind Bakewell Maltzman - Hunter & Assoc. with a proven track record in Payroll Management and promoting Diversity and Inclusion. Achieved a client satisfaction rate of 94.8% at Paychex North America through the implementation of innovative training programs and strategic sales initiatives, demonstrating strong leadership and operational excellence.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Supervisor, Payroll Tax Accounting Reporting
AZ Department of Corrections
Phoenix, AZ
08.2024 - Current
- Supervised payroll team, providing guidance and support to ensure timely and accurate payroll execution.
- Analyzed financial activities of department to share budgetary input with managers.
- Facilitated payroll-related training sessions for new hires and ongoing education for existing staff.
HR Director
Fishkind Bakewell Maltzman - Hunter& Assoc.
Tucson, AZ
09.2023 - 02.2024
- Managed processes of Recruiting & hiring
- Updating and creating new company policies
- Payroll Processor Benefit and payroll tax support
- Guided and supported managers with employee coaching while maintaining company culture
- Introduced innovative training programs that enhanced skillset among management team members and improved overall performance levels within organization
Account Manager – Top 1% Revenue Clients
ADP
Tempe, AZ
04.2022 - 05.2023
- Guided and trained clients in software utilization, while enhancing earnings coding, deduction procedures, and time-off policies in connection with accounts
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved
- Managed top-tier revenue accounts, overseeing needs and requirements of top 1% accounts with utmost proficiency
Major Market Account Manager
Paychex North America
01.2019 - 04.2022
- Facilitated software training and advised customers on tax and payroll issues, including state and federal notifications, issue resolution, COVID pay support, and compliance with new federal and state legislation
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved
Technical Sales Solutions Engineer
Paychex North America
04.2015 - 01.2019
- Partnered with sales representatives to provide solutions for current and new clients
- Created and maintained several demonstrational accounts representing several levels of service modules
- Tracked revenue for all demonstrations via Salesforce
- Trained new and experienced sales representatives on current updates to improve sales revenue
Service Supervisor & Regional Lead Online Payroll
Paychex North America
Phoenix, AZ
06.1999 - 03.2015
- Created centralized online unit to increase worker productivity and led best-practice hiring, training, and development
- Established industry-leading training methods that were implemented throughout all Paychex branches, legacy now persisting
- Skyrocketed client satisfaction survey results from 75.3% to 94.8% within one year
- Demonstrated commitment to organization's core values and leading by example
- Championed continuous improvement efforts within organization by promoting best practices for processes, tools, or technologies
Education
Certificate - Client Service Supervisor
Paychex University
Rochester, NY08-2003
High School Diploma -
Polaris Career Center
Garden Grove, CA10.1992
Skills
- Payroll Management
- Customer Service & Retention
- Process & Program Management
- Change Analysis & Management
- Business Process Improvement
- Strategic Sales Methodologies
- Continuous Process Improvement
- Operations Management
- Paychex Products & Solutions
- Benefits Administration
- Diversity and Inclusion
- Recruitment Strategies
Certification
- Paychex Trainer Certification
- Paychex Leadership Essentials Certification
References
- Lyle Burley, Implementation Client Service Supervisor, ADP, 1535 Scenic Ave. Ste 100, Costa Mesa, CA, 92626, (714) 434-9100
- Jason Wertz, Material Engineer, IBM, 68A Railroad St, New Milford, CT, 06776, (520) 742-8508
- Rob Sadner, Sales, Paychex, Inc., 7686 E Queen Palm Circle, Tucson, AZ, 85730, (520) 981-1791
Affiliations
When I make time I enjoy golfing, playing guitar, writing songs, playing with my dogs and mostly spending time with my family.
Timeline
Supervisor, Payroll Tax Accounting Reporting
AZ Department of Corrections
08.2024 - Current
HR Director
Fishkind Bakewell Maltzman - Hunter& Assoc.
09.2023 - 02.2024
Account Manager – Top 1% Revenue Clients
ADP
04.2022 - 05.2023
Major Market Account Manager
Paychex North America
01.2019 - 04.2022
Technical Sales Solutions Engineer
Paychex North America
04.2015 - 01.2019
Service Supervisor & Regional Lead Online Payroll
Paychex North America
06.1999 - 03.2015
- Paychex Trainer Certification
- Paychex Leadership Essentials Certification
Certificate - Client Service Supervisor
Paychex University
High School Diploma -
Polaris Career Center
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