Terri Baker
North Vernon,IN
Summary
Dynamic Office Manager with proven expertise in office administration and customer service, honed at Made Rite Fence. Excelled in streamlining operations, enhancing team performance, and fostering customer loyalty through exceptional communication. Skilled in data entry and organizational strategies, achieving operational excellence and a positive work environment.
Overview
14
14
years of professional experience
Work History
Office Manager
Made Rite Fence
03.2023 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Office Manager
Amvets Post #7
03.2019 - 03.2023
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Manager and Waitress
A Perfect Day Cafe
11.2010 - 08.2020
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Administrative Assistant of Operations
Royalty Roofing
02.2017 - 03.2018
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Associate of Applied Science - Business Management
Indiana Business College
Columbus, IN05-1991
Skills
- Customer Service
- Organizational Skills
- Office Administration
- Data Entry
- Office Management
- Customer Relations
- Clerical Support
- Administrative Support
- Payroll Processing
- Technical Support
- Computer Skills
- Multitasking
Timeline
Office Manager
Made Rite Fence
03.2023 - Current
Office Manager
Amvets Post #7
03.2019 - 03.2023
Administrative Assistant of Operations
Royalty Roofing
02.2017 - 03.2018
Manager and Waitress
A Perfect Day Cafe
11.2010 - 08.2020
Associate of Applied Science - Business Management
Indiana Business College
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