Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jeff Dean

Norman

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Self-directed Branch Manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.

Overview

24
24
years of professional experience

Work History

Branch Manager

Interceramic Tile-Stone Gallery
09.2009 - 04.2023
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Consulted customers to boost product sales and services.
  • Resolved various issues impacting sales management and business operations.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Boosted sales and customer loyalty through incentive programs.
  • Reviewed low margin and aging reports weekly.
  • Aided Operations with weekly cycle counts and aged inventory write offs and or price reductions.
  • Support reps with customer product knowledge meetings and events.
  • Set pricing strategy and discount rates.
  • Worked directly with customers and associates to handle internal and external complaints and objections.
  • Interviewed, hired and developed team of 11.
  • Built relationships with customers and community to establish long-term business growth.
  • Organized promotional events and interacted with community to increase sales volume.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Worked closely with product and marketing team to help with selections of new product and updated product looks and best ways to market them.

Store Manager

Brewer Group/Stone Mountain Flooring
08.1999 - 08.2009
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Education

High School Diploma -

Moore High School
Moore, Ok
05.1990

Skills

  • Team Recruiting and Onboarding
  • Inventory Control Processes
  • Portfolio Growth per individual customer
  • Store Oversight
  • Increasing Sales
  • Branch Operations
  • Team Training
  • Sales Goal Establishment
  • Sales Records Management
  • Profitability Assessments
  • Client Rapport-Building
  • Customer Loyalty
  • Operational Efficiency
  • Sales Tracking
  • New Client Acquisition
  • Customer Needs Assessments
  • Budgeting and Expenditures

Additional Information

I started in the flooring industry in the summer of 1989 as a summertime job between my Junior and Senior year. I was responsible for all aspects of a warehouse person. I also filled in for the sales staff as they took vacations or sick days. It's where I first fell in love with flooring and dealing with customers. I played Tennis all through High School and most of the summers leading up to graduation. That said by the time I graduated I was burnt out and ready to start a career and become independent. I went back to the flooring company I had worked for before which led to a permanent sales job. It also led to helping installers after hours and on weekends learning how to install every type of flooring. My favorites to install were Wood and Ceramic and eventually Laminate. I ended up installing for the next several years until my knees and back started to give me issues. Eventually the Brewer Group which is part of the CCA program opened a new store called Stone Mountain which was the largest stocking store in Oklahoma. My experiences over the years in flooring served me well as I was able to talk to customers not only about the selection process but the installation process as well.


My hobbies these days is spending time with family and friends. I like to fish and play golf although Im not that good at either of them. I have one son who is married and is going to make me a grandad for the first time this November. We also have two female Huskies who act as our kids now.

Timeline

Branch Manager

Interceramic Tile-Stone Gallery
09.2009 - 04.2023

Store Manager

Brewer Group/Stone Mountain Flooring
08.1999 - 08.2009

High School Diploma -

Moore High School
Jeff Dean