Jeff Dohse
Richmond,VA
Summary
Highly-motivated employee with desire to take on new challenges. Works towards the common goal of the company and not afraid to be a jack of all trades when called upon. Strong worth ethic, adaptability and exceptional interpersonal skills. Leadership and personality make those around me better.
Overview
5
5
years of professional experience
Work History
Operations and Business Development Manager
Top Gun Building Services LLC
Midlothian , Virginia
2019.04 - Current
- Maintained a database of existing customers and prospective leads.
- Drafted proposals for prospects in response to their requests for information.
- Attended tradeshows and conferences to network with potential clients.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
- Established new customer accounts using negotiation and sales closing abilities.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Collected customer fees, managed refunds and provided complete sales documentation.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Master of Education - Special Education
George Mason University
Fairfax, VA2015-08
Bachelor of Science - Kinesiology
Longwood University
Farmville, VA2009-04
Skills
- Client Interactions
- Territory And Account Management
- Excellent Listening Skills
- Team Communication
- Interpersonal Skills
- Flexible and Adaptable
- Personality and attitude are infectious.
- Driven
What You Should Know
My previous career as a teacher and football coach has given me a skill set that is translatable to this line of work, and I've spent the last three years proving so. I was able to develop a pipeline of old players to employee during busy season. Their character and hard work continues to rejuvenate other employees, impress customers, and increase productivity during a time in our industry where reliable workers are at a premium.
Timeline
Operations and Business Development Manager
Top Gun Building Services LLC
2019.04 - Current
Master of Education - Special Education
George Mason University
Bachelor of Science - Kinesiology
Longwood University
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