Jeff Dohse

Top Gun Building Services LLC

Midlothian, Virginia

04.2019 - Current

Maintained a database of existing customers and prospective leads.
Drafted proposals for prospects in response to their requests for information.
Attended tradeshows and conferences to network with potential clients.
Analyzed customer feedback to identify areas for improvement in products and services offered.
Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
Established new customer accounts using negotiation and sales closing abilities.
Maintained open and ongoing communication with clients to meet needs and expectations.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Collected customer fees, managed refunds and provided complete sales documentation.
Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
Integrated technology to increase efficiency and real-time accountability of operational tasks.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Summary