JEFF DOWNEY
Bentonville,AR
Summary
Results-driven executive with a formidable reputation of “Getting Things Done”. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Delivers above-benchmark results via connecting the dots across disparate teams, programs, and products to solve problems. A servant leader with broad vision that can set strategy without losing sight of what needs to get done today.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Manager Engineering & Architecture
Walmart Technology
01.2022 - Current
- Driver of Pharmacy Lower Environment refresh strategy to create stable DEV and QE environments for engineering while defining stability through key metrics including access, uptimes, load times and connectivity.
- Originator of up-skilling program for our release and environment teams consisting of cross training team members resulting in doubling FTEs able to support lower environments without increasing headcount or incurring cost.
- Led team effort to optimize certificate renewal process by automating 80% of area cert renewals. This included streamlining notifications, automating change approvals while mapping certs to enterprise application catalog tool.
- Product oversight that created technical configuration mapping of current production settings, creating self help tool to enable configuration changes during testing cycles.
- Oversee team accountable to resolve 1500 + support tickets per quarter.
Senior Manager Shared Services / Tech PGM
Walmart Technology
01.2021 - 01.2022
- Manage semi-virtual team responsible for successful integration, testing and software deployments of core application, supporting 10M weekly orders and almost $40B in annual revenue
- Partnered with Business to optimize delivery of all 2022/ 2023 planned release packages on time, meeting all milestones, while driving testing efficiencies that have reduced deployment cycle by 20%.
- Identified opportunities to increase Dev capacity by standing up new Tools Team, developing better ways of working and streamlining integrated enterprise tools, minimizing unnecessary for engineering teams
- Introduced Metric Standards that measure Engineering Performance, resulting in increase of dashboard utilization, establishing success metrics, and improved team velocity vs capacity capabilities.
- Collaboration with Security and Compliance partners to implement necessary changes to processes, engineering standards and tech controls
- Initiated continuous improvement through quarterly planning events that help introduce changes to ways of working, re-affirmation of business commitments, and set operational targets.
Staff Technical Program Manager
Walmart Technology
01.2019 - 01.2021
- Managed 90+ resources that make up 30% of overall area’s quarterly output
- Oversaw team responsible for supporting primary pharmacy application that supports almost $40B in annual revenue.
- Created Proof-of-Concept intake process collaborating with multiple product managers supporting “4 In the Box” alignment to help streamline development intake.
- Restructured 10 software development teams, increasing team efficiency with effective resource allocation, task prioritization, and workload balancing strategies. This resulted in 15% increase in overall throughput with 10% less resources from prior year.
- Led teams that delivered at minimum 90% of their commitments for 6 straight quarters while decreasing carryover to low single %.
- Created and Led strategy that successfully transitioned work from 90+ vendor resources to internal resources residing in India without disruption to business or other internal demands.
Project Manager/ RTE/ Program Manager/ Agile Transformation Leader
Walmart Technology
01.2011 - 01.2019
- Successfully Accelerated Delivery of Release packages by at least 20% on average YoY for 3 straight years; resulting in delivering monthly deployment goal in 2018 and 2 week delivery cadence in 2019
- Delivered over 50 Release packages between 2013-2017 and close to 80 between 2018-2019
- Originated concept of “Collapsing the Calendar”, less disruptive way to ween teams from Waterfall practices by exploiting natural date driven behaviors. This resulted in Smaller batch (package) sizes by average of 15% YoY., Reduced testing cycles and faster time to market.
- Reduced costs by 30% on average per Release for 3 straight years.
Director Sales and Business Development
PICSCOUT
01.2008 - 01.2009
- Led transition of Production Services organization to Customer Centric focused Operation that helped achieve 90% Customer Retention rate on service contract renewals
- Expanded products and services into non-traditional markets to tap into opportunities with greater revenue potential, leading to company-wide rebranding as multi-service provider
- Created New Product from core technology to develop new business opportunities and revenue stream
- New subscription generated revenue in less than 1 year from concept and was key driver which led to company buyout.
Education
Master of Science - Communication Systems, Strategies and Management
Northwestern University
Evanston, ILBachelor of Arts - Communications
Illinois College
Jacksonville, ILSkills
- Strategic Leadership
- Managing Operations and Efficiency
- Cost Reduction & Containment
- Problem Solver
- Orchestrator/ Change Agent
- Program/ Project Management
- Data Driven Decision Making
- Organizational improvement
- Intrapreneur
Certification
- SAFE Program Consultant
- Agile Coach
Timeline
Senior Manager Engineering & Architecture
Walmart Technology
01.2022 - Current
Senior Manager Shared Services / Tech PGM
Walmart Technology
01.2021 - 01.2022
Staff Technical Program Manager
Walmart Technology
01.2019 - 01.2021
Project Manager/ RTE/ Program Manager/ Agile Transformation Leader
Walmart Technology
01.2011 - 01.2019
Director Sales and Business Development
PICSCOUT
01.2008 - 01.2009
Master of Science - Communication Systems, Strategies and Management
Northwestern University
Bachelor of Arts - Communications
Illinois College
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