Summary
Overview
Work History
Education
Skills
Timeline
Generic

JEFF DRAIME

Cantonment

Summary

Dynamic leader with a proven track record at Lowe's, enhancing customer satisfaction and driving sales growth. Expert in strategic planning and customer relations, I spearheaded initiatives that significantly improved team cohesion and operational efficiency. Skilled in P&L management and team building, my approach has consistently resulted in increased profitability and employee retention.

Overview

29
29
years of professional experience

Work History

General Manager

Woerner Landscape
05.2018 - Current
  • Streamlined operational processes by implementing best practices.
  • Reviewed financial reports to identify trends for strategic adjustments.
  • Analyzed competitive landscape for informed decision-making in product development.
  • Fostered a culture of accountability for improved team cohesion and morale.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Assistant Manager

Lowe's
05.2004 - 01.2017
  • Identified inefficiencies to propose actionable improvements for overall workflow.
  • Led training initiatives, enhancing employee skills and confidence.
  • Cultivated cohesive team environment by providing clear direction and support.
  • Developed contingency plans with team to address potential disruptions.
  • Established open lines of communication with team for feedback and suggestions.
  • Primarily responsible for managing all customer service activities on the sales floor that help enable the desired customer experience
  • Accountable for driving customer satisfaction results and reducing customer complaints across the store by ensuring that superior customer service is delivered on a consistent basis
  • Provided full leadership in absence of Store Manager
  • Answerable for overall store operation, sales and margin performance
  • improved sales floor coverage, maximizing overall customer satisfaction with the Lowe's in-store experience
  • leads teams and provides team building strategies to react with agility to internal and external factors
  • Built professional and talented teams of Service Managers across the store who serve as initial contact with customers through recruiting, hiring, training, mentoring and coaching
  • Developed key relationships including customer, workforce and community improving business results
  • Accountable for store expenses, merchandizing standards, inventory, policy and procedure compliance, safety, security, supervision of all personnel and scheduling
  • Lead Lowe's Heroes Project

Sales Manager

Lowe's
03.2009 - 01.2013
  • Primarily responsible for managing and driving sales and margin in alignment with the financial plan of the retail store
  • Developed customer relations
  • Pursued Sales opportunities to ultimately close sales
  • Accountable for overall sales for in-store Pro Services, Installed Sales, Special Order Sales, In Home Project Sales, Extended Protection PLans, and Credit
  • Responsible for the development of all Sales Specialists to meet and exceed all sales and margin metrics set for store annual budgeting


Assistant Manager

Builder's Square
05.1996 - 12.1999
  • Identified inefficiencies to propose actionable improvements for overall workflow.
  • Led training initiatives, enhancing employee skills and confidence.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Education

High School Diploma -

Cairo American College
Cairo, Egypy
06-1991

Skills

  • Leadership and team building
  • Problem resolution
  • Customer relations
  • Training and development
  • Team leadership
  • Training and coaching
  • Goal setting
  • Verbal and written communication
  • P&L management
  • Motivation
  • Customer retention
  • Deadline oriented
  • Strategic planning
  • Sales expertise

Timeline

General Manager

Woerner Landscape
05.2018 - Current

Sales Manager

Lowe's
03.2009 - 01.2013

Assistant Manager

Lowe's
05.2004 - 01.2017

Assistant Manager

Builder's Square
05.1996 - 12.1999

High School Diploma -

Cairo American College

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JEFF DRAIME