Jeff Ellefson

• Managed day-to-day business operations.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
• Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
• Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
• Researched trends and current innovations to determine competition and develop competitive pricing points.
• Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
• Developed and maintained strong supplier relationships to ensure product quality and timely delivery.
• Interacted well with customers to build connections and nurture relationships.
• Attended the Saturday Morning Dana Point Farmers Market, where I provided samples to prospective customers.
• Assisted the manager of the Farmers market with his duties from time to time when he needed.

• Audited payroll data regularly to maintain accuracy, identifying discrepancies and resolving issues promptly.
• Maintained confidentiality of sensitive employee information while managing personnel records securely within HRIS systems.
• Developed and implemented payroll policies, ensuring compliance with company guidelines and applicable laws.
• Ensured timely tax filings by diligently monitoring deadlines and submitting required documentation in accordance with local, state, and federal laws.
• Chaired group that researched various local charitable causes and determined which ones were to receive money from employee sponsored fund
• Enhanced employee satisfaction with timely and accurate payroll processing, ensuring adherence to company policies and legal regulations.
• Created comprehensive training materials for staff members, enabling them to effectively navigate the new payrolling system and increase their proficiency.
• Received four years of perfect quarterly evaluations as a result of feedback from bosses, peers and subordinates
• Payroll Director of the year two consecutive yeras
Oneli>one of three people that oversaw the successful move of our office and its 200 employee from one office building to another

Responsible for conducting phone market research and polloing across the USA

• Implemented quality control measures to identify potential problems before they impacted deliveries.
• Spearheaded quality control initiatives, reducing product defects and increasing customer satisfaction.
• Led the company in attainment of quality assurance goals.
• Restructured surveillance activities to "catch" fraudulrnt interviews... set company record
• Three time quality control MVP
• Administered over 1000 positive feedback awards to the interviewers