Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
General ManagerCook Shift LeaderRestaurant ManagerAssistant ManagerWork Type
Full TimeLocation Preference
On-SiteLocation: Cincinnati, OH, US
Open to relocation: Yes
Open To Work
Jeff Ellis
Cincinnati,OH
Work Preference
Summary
Dynamic General Manager with a proven track record at Ihop, excelling in operations management and effective team leadership. Enhanced customer satisfaction through strategic promotions and staff training, while implementing cost control measures that reduced waste. Skilled in conflict resolution and health code compliance, fostering a safe and efficient workplace.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
15
15
years of professional experience
Work History
General Manager
Ihop
06.2019 - 10.2025
- Directed daily operations to ensure efficient service delivery and optimal customer satisfaction.
- Implemented staff training programs to enhance team performance and service quality.
- Streamlined inventory management processes, reducing waste and improving cost efficiency.
- Analyzed sales trends to develop strategic promotions that boosted revenue and customer engagement.
- Oversaw daily operations, ensuring efficient service delivery and adherence to quality standards.
- Enhanced customer experience through feedback analysis, implementing changes that increased repeat business.
- Led health and safety initiatives, ensuring compliance with regulations and maintaining a safe workplace environment.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Coordinated with catering staff to deliver food services for special events and functions.
- Raised comparative sales by 20 percent.
Cook Shift Leader
Frisch's Big Boy
08.2010 - 02.2016
- Supervised kitchen operations, ensuring adherence to food safety and sanitation standards.
- Trained new staff on cooking techniques and menu preparation processes.
- Developed efficient workflows to optimize meal service timing and quality.
- Monitored inventory levels, reducing waste through effective stock management practices.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
Education
No Degree - Communications
University of Cincinnati
Cincinnati, OHSkills
- Effective team management
- Conflict resolution
- Operations management
- Team player
- Cost control
- Food safety
- Pre-shift walk-through
- Staff scheduling
- Health code compliance
- Talent development
- Purchasing
- Food preparation
Timeline
General Manager
Ihop
06.2019 - 10.2025
Cook Shift Leader
Frisch's Big Boy
08.2010 - 02.2016
No Degree - Communications
University of Cincinnati
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