Jeff Erdman
Grand Rapids,MI
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
14
14
years of professional experience
Work History
Associate Medical Staff/Paramedic
CSL Plasma
06.2021 - Current
- Determine donor suitability, manage medical emergencies on donor floor, team management, and donor relation specialist.
- Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Managed up to and over 50 donors per day and fielded medical concerns as well as complaints
L2 Paramedic
Life EMS Ambulance
12.2019 - 05.2021
- Gathered pertinent details about current emergencies from patients, family or bystanders to guide treatments and ensure favorable patient outcomes.
- Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication, and IV pump tubing to maintain optimum inventory.
- Performed life saving interventions while working closely with Police, Fire and other EMS providers.
Montcalm County EMS AEMT/Paramedic
08.2017 - 12.2019
- Assisted paramedics in providing medical coverage for a large rural county with few available resources, further advancing abilities to think critically, quickly, and creatively
- Ensured delivery of compassionate care and education to patients and their family.
Commercial Sales Representative
Autozone
03.2013 - 05.2017
- Assisted customers in choosing appropriate auto parts and accessories
- Managed commercial accounts and made regular sales deliveries
- Educated customers on vehicle diagnosis and necessary components.
- Identified business prospects in target markets and developed defined marketing plans to attract new clients.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met existing customers to review current services and expand sales opportunities.
- Engaged with over 30 different commercial accounts daily.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Multichannel/Transmission Systems Operator Maintainer
Q
10.2009 - 02.2013
- Led section of soldiers in maintaining and troubleshooting communication systems
- Developed leadership and teamwork skills.
- Developed and implemented procedures for preventive maintenance, backup and data recovery.
- Installed and maintained systems and analyzed users' needs.
- Assessed facilities to determine capacity and needs for telecommunications systems.
- Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems.
- Followed standards and procedures to maintain safe work environment.
Education
High School Diploma -
Montague High School
Montague, MI05.2006
Some College (No Degree) - Paramedicine
Lansing Community College
Lansing, MISome College (No Degree) -
Austin Community College
Austin, TXSkills
- Sales and marketing expertise
- Leadership and management skills
- Customer service and conflict resolution experience
- Strong communication and interpersonal skills
- Critical thinking and problem-solving ability
- Document and Records Management
- Educational Guidelines
- Operational Processes
Timeline
Associate Medical Staff/Paramedic
CSL Plasma
06.2021 - Current
L2 Paramedic
Life EMS Ambulance
12.2019 - 05.2021
Montcalm County EMS AEMT/Paramedic
08.2017 - 12.2019
Commercial Sales Representative
Autozone
03.2013 - 05.2017
Multichannel/Transmission Systems Operator Maintainer
Q
10.2009 - 02.2013
High School Diploma -
Montague High School
Some College (No Degree) - Paramedicine
Lansing Community College
Some College (No Degree) -
Austin Community College
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