Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeff Failing

SUGAR GROVE,IL

Summary

Dynamic Project Manager with a proven track record at ETS-Lindgren, excelling in project tracking and relationship building. Successfully managed complex projects, ensuring on-time delivery and adherence to budget constraints. Skilled in staff training and mentoring, fostering high-performing teams while enhancing client relations and achieving operational excellence. Resourceful Project Manager with 15 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.

Overview

20
20
years of professional experience

Work History

Project Manager

ETS-Lindgren
10.2022 - Current
  • Identified plans and resources required to meet project goals and objectives.
  • Managed projects from procurement to commission.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Provided detailed project status updates to stakeholders and executive management.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Manage and oversee 10+ million dollar in projects each year.

Account Manager/Project Manager

Western Dupage Landscaping
01.2020 - 10.2023
  • Generated advertising brochure for vendor use..
  • Trained new employees on customer service, money handling and organizing strategies.
  • Achieved or exceeded company-defined sales quotas.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Built relationships with customers and community to promote long term business growth.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Set and achieved company defined sales goals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Met existing customers to review current services and expand sales opportunities.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Recorded accurate and efficient records in customer database.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Managed projects from procurement to commission.
  • Planned, designed, and scheduled phases for large projects.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Increased sales and client retention by 20%

Operations Manager

SAF Landscaping
01.2005 - 01.2020
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Led hiring, and training of new hires to fulfill business requirements.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Updated and resolved incidents and managed projects objectively while maximizing profit.
  • Increased sales and repeat clients by 20%

Education

No Degree - Horticulture

College of DuPage
Glen Ellyn, IL
12.2000

Skills

  • Feasibility analysis
  • Project tracking
  • Systems implementation
  • Work flow planning
  • Purchasing and procurement
  • Staff training and motivation
  • Schedule management
  • Relationship building
  • Planning and scheduling
  • Project management
  • Client relations
  • Customer relations
  • Project estimation and bidding
  • Budgeting and forecasting
  • Customer relations specialist
  • Staff training and mentoring

Timeline

Project Manager

ETS-Lindgren
10.2022 - Current

Account Manager/Project Manager

Western Dupage Landscaping
01.2020 - 10.2023

Operations Manager

SAF Landscaping
01.2005 - 01.2020

No Degree - Horticulture

College of DuPage

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