Jeff Faille
Clemmons,NC
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Organized and systematic with natural relationship-building, leadership talents while also demonstrating positive attitude and readiness. Focused on supporting team success and achieving positive results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Health & Wellness
YMCA Of Greater Indianapolis
High Point, NC
10.2024 - Current
- Assisted with planning gym renovation project plans, timelines, and budgets.
- Collaborated with interior designers, management and other contractors to create a layout that will optimize space, functionality, and aesthetics.
- Monitored the performance of the gym renovation and ensured that all work was completed according to specifications. Managed the project timeline, ensuring all phases of the renovation were completed on time.
- Coordinated work schedules to minimize distruption to existing gym operations
- Maintained open lines of communication through project and provided regular updates to all those involved on project progress
- Assisted in identifying potential risks and developed mitigation strategies to address any challenges during the renovation
- Manage day to day operations of personal training, wellness staff, and group fitness. Including staff scheduling, training, hiring, and performance reviews
- Evaluated the impact of wellness initiatives through surveys, focus groups, or other feedback mechanisms; used findings for program refinement
- Designed incentive programs that motivated members to achieve personal health goals through rewards or recognition systems
- Managed the budget for health and wellness departments, ensuring cost-effective utilization of resources while maintaining high quality standards
Team Lead
Bruce Air Filter
Charlotte, North Carolia
02.2024 - Current
- Maintained accurate records of all work performed in accordance with company guidelines.
- Performed maintenance on existing air conditioning units, including cleaning coils, testing pressure levels and diagnosing malfunctions.
- Maintained an organized inventory of tools, equipment, replacement parts and other supplies needed for job completion.
- Motivated staff through positive reinforcement techniques.
- Improving air quality by cleaning ducts to optimize efficiency.
- Provided customer service by answering questions about services provided.
General Manager
Crunch Fitness
Charlotte, NC
12.2020 - 10.2023
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Manager
Fitness Connection
Charlotte, NC
09.2018 - 03.2020
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Review KPI's and adjust daily plans accordingly
- Developed and implemented operational strategies to improve efficiency, and maximize customer satisfaction.
- Resolved customer complaints quickly, while maintaining high quality standards of service delivery.
- Recruiting, hiring, and developing staff
- Established and maintained effective communication with staff members to ensure efficient operations.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
Bartender
Strike City/Suite/Whiskey River
Charlotte, NC
06.2014 - 03.2020
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Performed in high pace environments
REALTOR
Keller Williams
Charlotte, NC
04.2016 - 07.2019
- Reviewed inspection reports prior to closing ensuring that all necessary repairs were completed.
- Developed relationships with vendors who could provide services related to the purchase or sale of real estate.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Analyzed market trends, conditions, and activities to accurately advise clients and develop competitive market proposals.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Generated leads through networking activities, cold calling prospects, referrals.
- Assisted clients in obtaining financing options such as mortgages or loans.
- Conducted open houses and showings of properties to prospective buyers.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Responded promptly to customer inquiries via phone or email regarding available properties.
- Generated list of properties to meet specific client needs.
- Assisted in creating and implementing strategic social media marketing strategies and effectively monitor online trends by utilizing appropriate tools, metrics, channels, and targeted strategies to ensure successful social media campaigns and improve conversions.
Education
Bachelor of Arts - Sociology
University North Carolina At Charlotte
Charlotte, NC05-2015
Skills
- Excellent oral and written communication
- Corporate training and public speaking
- Problem solving and resourcefulness
- Negotiation
- High Level Sales Management Experience
- Team Building and Management
- Recruiting and Development
- Conflict Resolution
- Personal Training
- Project Planning and Scheduling
- Management and Leadership
- Budget Management
- Mentorship and Coaching
- Empathy and Emotional Intelligence
- Accountability
- Fitness programming
References
References available upon request.
Certification
- Personal Training Certification
- Certified Associate Project Management Course
Timeline
Director of Health & Wellness
YMCA Of Greater Indianapolis
10.2024 - Current
Team Lead
Bruce Air Filter
02.2024 - Current
General Manager
Crunch Fitness
12.2020 - 10.2023
Manager
Fitness Connection
09.2018 - 03.2020
REALTOR
Keller Williams
04.2016 - 07.2019
Bartender
Strike City/Suite/Whiskey River
06.2014 - 03.2020
Bachelor of Arts - Sociology
University North Carolina At Charlotte