Jeff Faulk
Vista,California
Summary
Proven leader in enhancing operational efficiency and customer satisfaction, notably at Gordan & Smith. Expert in quality planning and problem-solving, I've driven significant improvements in production quality and customer service. My approach combines meticulous product inspection with fostering professional growth, achieving excellence in both hard and soft skills.
Overview
19
19
years of professional experience
Work History
Quality Manager /Graphic Artist /Screen Printer
Gordan & Smith
05.2023 - Current
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Improved quality processes for increased efficiency and effectiveness.
Store Owner /Silk Screen Printer /Senior Graphic Designer
The Roots Dist.
08.2008 - Current
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
Store Owner
Green Go Delivery
03.2017 - 05.2024
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
- Trained and motivated employees to perform daily business functions.
Art Director /Senior Graphic Designer
AlphaGraphics
01.2014 - 01.2017
- Implemented artistic vision to give art purpose and meaning.
- Maximized project efficiency with meticulous attention to deadlines, budget constraints, and client expectations.
- Elevated brand awareness by creating visually striking marketing materials for print and digital campaigns.
- Led rebranding initiatives that effectively communicated company values while maintaining a contemporary aesthetic appeal.
- Made collateral to support various marketing campaigns and visually communicate concepts.
- Delivered consistent visual messaging across multiple channels, including email marketing campaigns, website banners, and print collateral.
Production Artist /Customer Service Representative
Precision Label
08.2005 - 03.2008
- Enhanced production quality by streamlining workflows and implementing efficient processes.
- Adjusted existing logos, characters, and other assets for different uses.
- Excelled in adapting quickly to new technologies and software programs, staying current with industry trends.
- Developed packaging layouts, materials and graphics.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Arts - Graphic Design
Art Institute of Portland
Portland, OR06.2000
Skills
- Quality processes
- Problem-solving abilities
- Quality Planning
- Product Inspection
- Customer Satisfaction
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Manager /Graphic Artist /Screen Printer
Gordan & Smith
05.2023 - Current
Store Owner
Green Go Delivery
03.2017 - 05.2024
Art Director /Senior Graphic Designer
AlphaGraphics
01.2014 - 01.2017
Store Owner /Silk Screen Printer /Senior Graphic Designer
The Roots Dist.
08.2008 - Current
Production Artist /Customer Service Representative
Precision Label
08.2005 - 03.2008
Associate of Arts - Graphic Design
Art Institute of Portland