Jeff Fazli
Concord,CA
Summary
With 9 years of experience in software implementation and maintenance, a driven Systems Administrator excelling at managing complex infrastructures and data center operations. Expertise lies in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication, and collaboration, possessing strong analytical skills and thriving in team environments. Adapting quickly to new environments is second nature, eager to contribute to team success while further developing professional skills. Bringing a positive attitude and commitment to continuous learning and growth, a valuable asset to any organization.
Overview
10
10
years of professional experience
Work History
Field Service Engineer
PC Professional
09.2022 - Current
- Provide on-site technical support and troubleshooting for hardware, software, and network-related issues, ensuring prompt resolution and minimizing downtime for clients
- Install, configure, and integrate hardware and software systems, including servers, networking equipment, operating systems, and applications, based on client requirements
- Perform regular maintenance tasks, including software updates, hardware inspections, and system optimizations, to ensure optimal performance and reliability of client systems
- Offer remote assistance to clients, resolving issues via phone, email, or remote access tools, and providing guidance on system usage, configuration, and troubleshooting
- Establish and maintain strong relationships with clients, acting as a trusted advisor and understanding their specific needs, objectives, and challenges
- Create detailed technical documentation, including system configurations, troubleshooting steps, and client-specific requirements, to facilitate efficient problem-solving and knowledge sharing
- Collaborate with internal teams, such as the help desk, engineering, and project management, to escalate and resolve complex technical issues, ensuring effective collaboration and timely resolution
- Prepare accurate and timely service reports, documenting work performed, time spent, and solutions implemented, to ensure transparency, accountability, and compliance with service level agreements (SLAs)
- Provide training and knowledge transfer to clients on system usage, best practices, and maintenance procedures, empowering them to efficiently operate and manage their systems
- Stay updated with emerging technologies, industry trends, and product advancements to enhance technical expertise and provide proactive recommendations to clients
System Administrator
Fidelity National Title Group
03.2015 - 09.2022
- Monitor server and network infrastructure, proactively identify and resolve issues, perform routine maintenance tasks, and ensure high system availability and performance
- Create, modify, and disable user accounts across various systems and applications, ensuring appropriate access privileges and security measures are in place
- Install, configure, and deploy operating systems, applications, and patches, following best practices and ensuring compatibility and stability
- Implement and maintain backup strategies, conduct regular backups, test and verify data integrity, and develop and execute disaster recovery plans to protect critical systems and data
- Implement and enforce security policies, conduct regular system audits, monitor system logs for suspicious activities, and take appropriate measures to safeguard systems from unauthorized access and threats
- Investigate and resolve hardware, software, and network issues, working closely with end-users, vendors, and internal teams to identify root causes and implement effective solutions
- Analyze system performance metrics, identify bottlenecks, optimize configurations, and implement performance tuning measures to ensure efficient system operation
- Plan and execute system upgrades, migrations, and hardware replacements, ensuring minimal disruption to services and proper testing before implementation
Education
Associate of Science - Social Justice
Diablo Valley College
Pleasant Hill, CA06.2014
Skills
- System upgrades
- Program installations
- Linux Knowledge
- Veeam Backup & Replication
- File System administration
- Onboarding & offboarding
- Hardware and software installation
- Technical Support
- Hardware Knowledge
- Technical Analysis
- Active Directory
- Group Policy Objects
- Cisco VoIP
- Avaya VoIP
- Citrix
- Microsoft Office 365
- Microsoft Teams
- Microsoft Outlook
- Microsoft Excel
- Microsoft OneNote
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Azure
- Microsoft Admin Portal
- SharePoint
- Google Docs
- Dropbox
- NetDocuments
- ServiceNow
- Adobe Photoshop
- Adobe Acrobat
- MacBook Administration
- DocuSign
- Aruba
- Juniper
- HP Printers
- Ricoh Copiers
- McAfee
- TrendMicro Apex One
- ShareFile
- Cisco Meraki Network
- Google Workspace
- Remote Support
- On-Site Support
- Troubleshooting and repair
- Equipment Installation
- Network configuration
Timeline
Field Service Engineer
PC Professional
09.2022 - Current
System Administrator
Fidelity National Title Group
03.2015 - 09.2022
Associate of Science - Social Justice
Diablo Valley College
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