Jeff Ferguson
Portland,ME
Summary
Dynamic hospitality professional with extensive experience in operations management and customer engagement. At Rathskeller on Wharf, I successfully implemented training programs that enhanced staff performance and improved guest satisfaction. Skilled in inventory management and labor management, I excel at fostering a welcoming environment while optimizing efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
CBG
Portland, ME
04.2025 - Current
- Prepared and served beverages according to standard recipes and customer preferences.
- Maintained cleanliness of bar area, ensuring compliance with health and safety regulations.
- Provided exceptional customer service, fostering a welcoming environment for patrons.
Assistant General Manager
Henry's Public House
Portland, ME
12.2023 - 03.2025
- Assisted in managing daily operations to ensure exceptional guest experiences.
- Coordinated staff schedules, optimizing labor efficiency and coverage.
- Implemented inventory management systems to reduce waste and improve accuracy.
- Trained new employees on service standards and operational procedures.
General Manager
Rathskeller on Wharf
Portland, ME
12.2021 - 09.2023
- Developed and implemented training programs for staff to enhance performance.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed inventory levels, reducing waste and improving cost control measures.
- Led daily operations to ensure efficient restaurant service and optimal guest satisfaction.
Bartender
Tomaso's Canteen
Portland, ME
05.2016 - 08.2023
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Monitored guest satisfaction, promptly addressing concerns or feedback to enhance experience.
- Learned cocktail preparation techniques and product knowledge to improve service quality.
- Adapted quickly to changing demands during busy shifts while maintaining efficiency and accuracy.
Education
Associate of Science - Communications
Southern Maine Community College
South Portland, ME05-2014
Skills
- Inventory management
- Food safety
- Operations management
- Customer engagement
- Labor management
- Guest relations
- Talent development
Certification
ServSafe Certificate-2026
Timeline
Bartender
CBG
04.2025 - Current
Assistant General Manager
Henry's Public House
12.2023 - 03.2025
General Manager
Rathskeller on Wharf
12.2021 - 09.2023
Bartender
Tomaso's Canteen
05.2016 - 08.2023
Associate of Science - Communications
Southern Maine Community College