Jeff Fienup
Le Mars,IA
Summary
Dynamic person with a proven track record, excelling in operations management and strategic planning. Enhanced customer satisfaction through effective relationship management and innovative marketing strategies. Skilled in financial analysis and staff training, driving business growth while fostering a positive work environment. Committed to delivering exceptional service and optimizing performance.
Knowledgeable with solid background as Owner/Operator of previous companies. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Owner/Operator
Timeless Transformations
02.2025 - Current
- Operated daily business functions to ensure smooth operations and customer satisfaction.
- Managed inventory levels, ensuring timely restocking and organization of products.
- Developed efficient scheduling for staff to optimize service delivery and workload balance.
- Implemented operational procedures to enhance overall efficiency and reduce downtime.
- Maintained high standards of cleanliness and safety throughout business premises.
- Trained new employees on operational tasks, promoting team cohesion and knowledge sharing.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed day-to-day business operations.
- Assisted in marketing efforts, utilizing social media platforms to increase brand visibility.
Owner/Operator
Remodeling Dreams Construction
03.2011 - 12.2024
- Analyzed customer feedback to identify areas for improvement in service offerings.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Assessed income and expenses and adapted plans to improve profit levels.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
Production Manager
Elite Exteriors
06.2001 - 02.2011
- Streamlined production processes to enhance efficiency and reduce waste.
- Developed training programs for staff to improve skill sets and operational effectiveness.
- Coordinated supply chain logistics, ensuring timely delivery of materials for projects.
- Implemented inventory management systems, reducing excess stock and minimizing costs.
- Collaborated with senior management to align production goals with organizational strategy.
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Reviewed work for quality and compliance with company standards and design specifications.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Delivered direct feedback to senior management regarding project visibility and status.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Estimated labor requirements to support anticipated workload.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
Education
No Degree - Base Studies
Iowa Western Community College
Council Bluffs, IAHigh School Diploma -
Shenandoah High School
Shenandoah, IASkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Personnel management
- Staffing
- Operations oversight
- Negotiation
- Inventory management
- Strategic planning
- Relationship management
- Financial analysis
- Operational reporting
- Marketing strategy development
- DOT compliance
- Budget development
- Performance analysis
- Marketing expertise
- Financial planning
- Business operations management
- Client relationship management
- Recruiting and hiring
- Sales strategy development
- Accounting principles
- Vendor negotiation
- Pricing strategy development
- Preventative maintenance
- Profit optimization
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Customer-oriented
- Equipment operation
- Schedule management
- Materials transport
- Vehicle inspections
- Safe driving practices
- Order picking and processing
- Load security
- Safe driving
- GPS and route planning
- Document management
- Vehicle systems
- Vehicle maintenance
- Lift up to 100 pounds
- Inclement weather driving
- Time management
- Attention to detail
- Verbal and written communication
- Mechanical tools
- Equipment maintenance
- Invoice verification
- Basic maintenance
- Courteous and polite demeanor
Certification
- Class B Contractors License - current
- Lead Safe Training - current
- OSHA Training - 7 years ago
Timeline
Owner/Operator
Timeless Transformations
02.2025 - Current
Owner/Operator
Remodeling Dreams Construction
03.2011 - 12.2024
Production Manager
Elite Exteriors
06.2001 - 02.2011
No Degree - Base Studies
Iowa Western Community College
High School Diploma -
Shenandoah High School