JEFF FONTENOT
Lafayette,LA
Summary
To obtain employment in a challenging and dynamic environment as found within the medical device sales and support industry. Employment in this environment will enable me to set and attain limitless goals while enjoying the opportunity to work with a diverse group of people. My knowledge of anatomy, physiology, experience as a sales representative, and other valuable skills, both personal and professional, will enable me to achieve success and become an asset to my employer.
Overview
9
9
years of professional experience
Work History
Owner/Operator
Scooter's Coffee
Lafayette, LA
08.2023 - Current
- Manage day-to-day business operations for optimal efficiency, streamlining processes to reduce costs.
- Provide exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increase customer satisfaction by providing high-quality services and timely communication.
- Speak professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Ensure compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Develop and implement successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluate company performance against objectives, adjusting strategies as needed to achieve desired results.
- Trained and motivated employees to perform daily business functions.
- Implement effective financial management practices, improving cash flow and profitability.
- Oversee inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversee the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Contribute positively to the local community through involvement in various events.
Manager
Fat Pat's Bar & Grill
Broussard, LA
06.2021 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, and reducing waste.
- Developed effective strategies for reducing wait times during peak hours, resulting in improved customer satisfaction.
- Established productive relationships with local vendors for better pricing and fresher ingredients.
Sales Representative
ATEC SPINE
Lafayette, LA
07.2019 - 05.2021
- Specialized in surgical spine instrumentation/implant systems
- Responsible for providing guidance to physician and staff during surgical use of products
- Management, tracking, delivery of service for all products utilized by respective physicians
- Developed and cultivated relationships with key physician and hospital partners
- Provided training and in service in the operating room during procedures, to physician, staff and other personnel
Sales Representative
ConMed Linvatec
Lafayette, LA
11.2016 - 07.2019
- Specialize in surgical imaging and visualization products
- Maintain professional client and vendor relations including, but not limited to Orthopedics, Cardiology, Gastroenterology, Laparoscopic, Robotic, etc
- Proficient with camera systems, light sources, insufflation, monitors, scopes, etc
- Experience troubleshooting equipment
Athletic Trainer
Center for Orthopaedics
Lake Charles, LA
01.2016 - 07.2017
- Make regular visits to assigned schools providing injury prevention, evaluation, immediate care, treatments and rehabilitation, and organization and professional health to all athletes needed
- Advise patients on questions pertaining to treatments and general anatomy and physiology
- Educate and support patients and parents in relation to the injuries and any support devices provided
- Maintain accurate records of injuries and treatments
- Provide insurance claim forms for sports injuries treated by a physician
- Schedule and be present for pre-participation sports physicals
- Act as a liaison between family physician and specialist, the school district, athletes and their parents
- Log athletes progress and data into the Sports Medicine database under the correct chart using the appropriate codes
Education
Bachelor's Degree - Science
McNeese State University
Lake Charles, LA05-2015
Undergraduate work -
Louisiana State University at Eunice
Eunice, LA01.2010
Skills
- Collaborative Team Member
- Motivated Team Contributor
- Detail oriented
- Coachable
- Effective Negotiation
- Technical Troubleshooting
- Critical Thinking Skills
- Effective Organization
- Strong Verbal Communication
- Professional Networking
- Professional Etiquette
- Operations management
- Team Development
- Customer Service Excellence
- Staff management
- Effective Interpersonal Communication
- Strategic Business Planning
- Effective Task Delegation
- Effective Goal Development
- Comprehensive Product Knowledge
- Technical Documentation Expertise
Timeline
Owner/Operator
Scooter's Coffee
08.2023 - Current
Manager
Fat Pat's Bar & Grill
06.2021 - 08.2023
Sales Representative
ATEC SPINE
07.2019 - 05.2021
Sales Representative
ConMed Linvatec
11.2016 - 07.2019
Athletic Trainer
Center for Orthopaedics
01.2016 - 07.2017
Undergraduate work -
Louisiana State University at Eunice
Bachelor's Degree - Science
McNeese State University