Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeff Fox

Skiatook,OK

Summary

Reliable Sr. Network Specialist with a proven track record at Verizon. Proficient in switching technologies and routing protocols, complemented by strong collaborative abilities. Successfully improves customer satisfaction by resolving complex voice repair issues through strong network troubleshooting skills.

Overview

27
27
years of professional experience

Work History

Sr Network Specialist- Network Assurance

Verizon
10.2003 - Current
  • Provide Tier2 support for a voice repair NOC supporting multiple international and domestic voice products such as toll free, ITFS, UIFN, IDDD, long distance, Webex conferencing, ISDN PRI, and 911 services.
  • Work with Enterprise customers and carriers on executive level escalated voice repair issues.
  • Provide Tier 2 troubleshooting support for international and domestic carrier interconnections utilizing H323, SIP IPSEC and SS7.
  • Experienced in the Sonus 7K and 9K, Ericsson Engine, Ericsson AXE, CS2K, C20, DMS250,DMS100 and DEX600.

Sr Telecom Tech

MCIWorldcom
05.1998 - 10.2003
  • Provisioned and installed SS7, ISDN, FG-D, and DAL voice products in the DMS250 and DEX600.
  • Performed DS0 to DS3 testing utilizing Heikemian remote testing systems with local exchange carriers and customers.
  • Worked in multiple Tellabs and Alcatel digital cross connect devices. Such as the Tellabs 5500, CS1L,532 along with the Alcatel 1630 and 1631.

Education

Information And Communication Technology

Northwest Kansas Technical School
Goodland, KS

General Studies

Ft. Hays State University
Hays, KS

Skills

  • Switching technologies
  • Network troubleshooting
  • Network performance monitoring
  • Network monitoring tools
  • Load balancing techniques
  • Quality of service management
  • Team collaboration and communication
  • Customer support and service
  • End user support
  • Troubleshooting

Timeline

Sr Network Specialist- Network Assurance

Verizon
10.2003 - Current

Sr Telecom Tech

MCIWorldcom
05.1998 - 10.2003

Information And Communication Technology

Northwest Kansas Technical School

General Studies

Ft. Hays State University
Jeff Fox