Jeff Gabriele
Sacramento,CA
Summary
A guest service oriented and passionate General Manager with over 20 years of hospitality and F & B experience that understands the importance of integrity, reliability, hard work, dedication and loyalty.
Overview
33
33
years of professional experience
Work History
General Manager - Dive Bar
MORH GROUP
01.2024 - Current
- Directly responsible for all operations of Sacramento's iconic bar. Dive Bar is internationally known for having an 8000-gallon saltwater aquarium featuring live mermaid shows nightly
- Duties include; Employee recruiting, hiring, training, coaching, evaluations and firing.
- Accounting, payroll, scheduling, ordering, maintenance, budget and P & L.
- Menu development, pricing, marketing and promotions.
- Drove business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on industry practices, and company procedures.
- Attend community events, and meetings.
General Manager
Holiday Inn Hotel
10.2022 - 10.2023
- Directly responsible of hiring, payroll, accounting, P & L, variance reports, sales & marketing, F & B, housekeeping, maintenance & vendors.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training and schedules.
- Analyzed market trends and competitor activities to create competitive advantages.
- Responsible for leading and overseeing hotel renovations including interior, exterior, landscaping, pool and spa plastering and concrete.
- Conduct daily staff meetings, including discussing guest surveys, hotel operations for the day, as well as providing coaching and team building
- Personally driven to achieve or exceed our sales goals
- Daily meetings with our sales team to uncover sales and banquet opportunities for the hotel.
- Designed and created the dining room menus, Installed new POS and PMS system. Installed new RFID key system.
- Conduct daily guest room inspections, public areas and grounds.
- Focused on achieving 100% guest Satisfaction, customer service and guest service scores.
GENERAL MANAGER / Courtyard by Marriott
Highgate Hospitality
05.2021 - 10.2022
- Promoted from Residence Inn Folsom, within the same company.
- Directly responsible of the entire hotel including hiring, training, payroll, accounting, P & L, variance reports, sales & marketing, F & B, housekeeping, maintenance & vendors.
- Responsible for leading and overseeing the hotel in renovation.
- Conducted daily staff meetings, including going over guest surveys, hotel operations for the day, as well as providing coaching and team building.
- Personally driven to achieve or exceed our sales goals.
- Daily meetings with our sales team to uncover sales and banquet opportunities for the hotel.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Committed to guests satisfaction and high GSS scores.
- Consistency achieved high BSA scores during our quality assurance audits.
GENERAL MANAGER / Residence Inn by Marriott
Highgate Hospitality
06.2018 - 05.2021
- Promoted from Fairfield Inn Roseville, within the same company
- Directly responsible of the entire hotel including hiring, training, payroll, accounting, P & L, variance reports, sales & marketing, F & B, housekeeping, maintenance & vendors
- Forecast and budgeting
- Lead the hotel with a passion for sales and convey that message to the hotel team which lead to year over year growth
- Consistently ranked 1 or 2, week after week, year after year on the Star Report in ADR, Occ and RevPar
- Passed double green every year with the Marriott BSA audit
- As a hands-on leader and an experienced California licensed contractor, I demonstrated a keen eye for detail for preventative maintenance issues as well as maintaining an esthetically beautiful property
- Hotel team builder and leader, excellent customer service skills
- Outstanding guest satisfaction as well as providing a good work life balance for the hotel staff
GENERAL MANAGER / Fairfield Inn by Marriott
Highgate Hospitality
01.2017 - 06.2018
- Responsible for the entire hotel including hiring, training, payroll, accounting, P & L, variance reports, sales & marketing, F & B, housekeeping, maintenance & vendors
- Forecast and budgeting
- Managed the preparation (pre-renovation) and start of a complete hotel renovation
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
Assistant Hotel General Manager / Four Points by Sheraton Sacramento Airport
Rim Hospitality
09.2012 - 03.2016
- Managed all daily hotel operations, including the front desk, back office, staffing, scheduling, ordering, accounting, deposits, maintenance, brand compliance as well a all F & B outlets
- Over saw 14400 square feet of banquet and meeting rooms to ensure all banquet and meeting functions were well executed and successful
- Achieved high customer satisfaction scores
- Assisted the GM in managing a successful and profitable hotel.
Food & Beverage Manager / Four Points by Sheraton
Rim Hospitality
12.2010 - 08.2012
- Managed all F&B hotel outlets including The Marin Martini Lounge, Hotel Restaurant (Breakfast, lunch & dinner), Room Service, Hotel Pool Bar, Employee lounge and all Banquet and Catering functions
- Duties included daily operations of all food and beverage departments
- Conducted daily, weekly and long-term planning with the F&B staff as well as the Sales & Catering teams to ensure BEOs were priced correctly and executed properly
- Hiring and training the staff, scheduling, ordering, brand compliance, oversaw and directly responsible with the design and pricing of the food menu items for all outlets
- Achieved high scores on guest satisfaction
- Assisted the GM in managing a successful and profitable hotel.
Business Owner
All State Concrete
07.1991 - 11.2009
- Founder of All State Concrete and All State Concrete Pumping
- A California licensed concrete construction company
- Operated with a roster of approximately 30 employees and a fleet of 6 concrete pumping machines
- Specialized in design, decorative concrete, demolition, and installation
- Handled in-house accounting, payroll, sales and marketing
- Specialized in high end quality residential and commercial projects throughout Northern California
- The company was sold.
Skills
- O Effective leadership ability
- O Entrepreneurial spirit, self-motivated and self-directed
- O Strong presentation and public speaking skills
- O Strong verbal, listening, and excellent written communication skills
- O Fosters cooperation and teamwork
- O Proven ability to work well under stress
- O Excellent business sense with integrity, discretion and judgment and can use these skills to build trusting relationships with others effectively
- O Results driven, Innovative and creative thinker
Timeline
General Manager - Dive Bar
MORH GROUP
01.2024 - Current
General Manager
Holiday Inn Hotel
10.2022 - 10.2023
GENERAL MANAGER / Courtyard by Marriott
Highgate Hospitality
05.2021 - 10.2022
GENERAL MANAGER / Residence Inn by Marriott
Highgate Hospitality
06.2018 - 05.2021
GENERAL MANAGER / Fairfield Inn by Marriott
Highgate Hospitality
01.2017 - 06.2018
Assistant Hotel General Manager / Four Points by Sheraton Sacramento Airport
Rim Hospitality
09.2012 - 03.2016
Food & Beverage Manager / Four Points by Sheraton
Rim Hospitality
12.2010 - 08.2012
Business Owner
All State Concrete
07.1991 - 11.2009