Jeff Gange
Business Operation Sales Manager
Lake Forest,CA
Summary
Results-driven manager with proven business and sales expertise. Extensive leadership experience spans multiple domains - from sales team direction and training program development to entrepreneurial ventures and high-end corporate operations. Demonstrated success in implementing strategic solutions to boost productivity and gross sales, directly enhancing bottom-line results. Strong record of building top-performing teams, fostering diverse talent, and guiding professionals toward peak potential.
Overview
34
34
years of professional experience
Work History
Technician/Manager
Malang Pest Control
02.2020 - Current
- Licensed pest control applicator
- Manage inventory and vehicles to ensure proper maintenance cutting losses by 3%
- Assist with team supervision and guidance, as well as demonstrating excellent customer service decreasing customer turnover from 28% to 16%
- Perform door-to-door sales of services increasing sales by approximately 10%
Operations and Sales Executive
Solar Panel Startup
08.2018 - 12.2019
- Increased their fundraising average from $100K per month to $500K per month by setting up and training a call center
- Guided management on effectively managing associate performance by setting goals and coaching individuals as needed which helped in the fundraising process and continued to see 5 to 10 % increases monthly
- Saved the company over $100,000 in taxes by proper bookkeeping and research of tax laws
Owner Operator
Xpress Mailboxes
12.2009 - 08.2018
- Introduced digital shipping solutions that reduced customer wait times by 50% and improved accuracy
- Expanded service offerings to include printing, notary services, and virtual mailbox solutions
- Implemented a customer loyalty program that resulted in 40% repeat business
- Trained and mentored staff to deliver exceptional customer service, achieving a 4.8/5 customer satisfaction rating
- Modernized operations with cloud-based inventory management and point-of-sale systems
- Reduced operational costs by 15% through strategic vendor negotiations and process optimization
Specialty Assistant Sales Manager
Home Depot
03.2006 - 08.2008
- Oversaw all specialty departments, including Millworks, Flooring, Décor, and Kitchens increasing sales in all departments.
- Responsible for customer service, all installs, and sales for departments
Directly managed the department supervisors and all associates in departments (over 30 associates) - Achieved improved annual inventory in all departments by lowering shrink numbers by over 40% over the previous year's inventory.
- Increased profit by coaching supervisors and helping them set short-term and long-term goals as well as managing markdowns and controlling shrink within my departments
- Ran the night crew cleared out the receiving department for the first time since the store had been opened, resulting in better stocking and selection for the customers.
Human Resource Manager
Home Depot
05.2002 - 03.2007
- Managed hiring, training, and staffing for this store of over 250 associates at its peak
- Oversaw and directed performance management of all department supervisors, responsible for training supervisors in writing and delivering performance reviews and ensuring deadlines were met.
- Supervised scheduling of all departments hitting 100% staffing numbers in most departments which was recognized by the district manager for this accomplishment.
- Through direct efforts, I enabled the store to achieve the best numbers in the district for staffing percentage to sales, hiring, training, and many other areas of human resources, which resulted in increased sales and my store manager won a truck for best comps of the region
Divisional Training Manager
Home Depot
06.1996 - 05.2002
- Designed and implemented the first Specialty Department College to train associates in sales and product knowledge
- Managed over 30 direct reports throughout three different training centers
- Managed all vendor-related events for the West Coast Division
- Divisional 'Master' Trainer, responsible for certifying peers to teach Basic and Advanced Instructor Skills classes
- Assisted the West Coast Director of Training in implementing many new programs to create a significant shift from trainers and managers who were product experts, to trainers and managers who ran several training disciplines allowing for a more flexible and diverse training department
Floor Sales Supervisor
Home Depot
03.1991 - 06.1996
- Initially hired as a flooring consultant, quickly moved up to become the supervisor
- Restructured the sales process and department staffing, resulting in over 100% comp sales and the highest department sales penetration in the company
- Duties included home sales, training associates, estimating install jobs, merchandising, managing inventory, and overseeing overall department performance
Education
Bachelor of Arts Degree - Business
Orange County Business College
Anaheim, CA01.1989
Associate Degree -
Balin Institute
Anaheim, CA01.1985
High School Diploma -
Tustin High School
Tustin, CA01.1985
Skills
- Microsoft Office expert
- Business Management/Operations/Financials
- Sales Team Management
- Human Resource Skills
- Performance Management
- Staffing / Hiring and Recruiting / Retention
- Instructional Design and Advanced Training Delivery
- Public Speaking
- Marketing
- IT Skills
- Licensed Pest Control Technician
Certificates
- Licensed Pest Control Applicator ( License Number: 68675)
- Mohawk University of Sales Training
- Sales force CRM
- Excel II
- Access II
- Framemaker software
- Management Training and Creating Training Techniques
- Certified Langevin Instructional Design
- Master Trainer, approved to teach Advance Train the Trainer Course
- Writing Skills for Trainers
Accomplishments
- Led 3 teams of more than 10 direct reports in the Training Department increasing specialty sales (flooring, kitchens, millworks, and blinds) throughout the entire division.
- Supervised teams of 35 (as training manager) to 250 staff members as human resource.
- I redesigned how specialty sales were handled at Home Depot, leading to 100% comps over the previous years.
- Increased production and customer satisfaction by streamlining methods of treating homes for pest control.
- Increased fundraising by 500% for start-up company by setting up and building a call center and implementing proper coaching, goal setting, and training.
Timeline
Technician/Manager
Malang Pest Control
02.2020 - Current
Operations and Sales Executive
Solar Panel Startup
08.2018 - 12.2019
Owner Operator
Xpress Mailboxes
12.2009 - 08.2018
Specialty Assistant Sales Manager
Home Depot
03.2006 - 08.2008
Human Resource Manager
Home Depot
05.2002 - 03.2007
Divisional Training Manager
Home Depot
06.1996 - 05.2002
Floor Sales Supervisor
Home Depot
03.1991 - 06.1996
Bachelor of Arts Degree - Business
Orange County Business College
Associate Degree -
Balin Institute
High School Diploma -
Tustin High School