Jeff Garcia
Bennington,NE
Summary
I am knowledgeable in customer and guest relations with backgrounds in managing front office operations, sales and cash handling, with streamlined experience in managing as well . I also exceed in conflict resolution and have effectively done my jobs multitasking as needed and will be flexible to any change that is needed to better help whatever job I am needed for to better help my team in the workspace in any form or capacity.
Overview
8
8
years of professional experience
Work History
Front Office Manager
Choice Hotels/B & L Hotels
09.2024 - Current
- Coordinated daily front desk operations, ensuring seamless guest check-in and check-out processes.
- Managed reservations and room assignments using property management software to optimize occupancy rates.
- Trained and supervised front desk staff, fostering a collaborative team environment for enhanced service delivery.
- Collaborated with housekeeping and maintenance teams to address guest needs swiftly and effectively.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Handled guest inquiries and complaints promptly, improving overall customer satisfaction ratings.
Front Desk Attendant
B&L Motels/Choice Hotels
08.2023 - 09.2024
- Managed front desk operations, ensuring efficient check-ins and check-outs for guests.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Maintained accurate reservation systems, updating records to reflect real-time availability.
- Processed payments and handled cash transactions securely and accurately.
- Assisted in training new staff on front desk procedures and customer service best practices.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
Specialty Sales-Tech DBO
Target
03.2021 - 09.2022
- Greeted customers entering store and responded promptly to
customer needs. - Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer
concerns. - Operated cash register to record transactions accurately and
efficiently. - Unloaded, sorted and stocked merchandise according to store layout
and product placement. - Maintained effective team member communication.
- Would communicate with different product vendors to better
understand products and to have good relationships with said
vendors. - Gained an extensive knowledge of different electronic products to
better help our customers.
Food Supervisor
Lagoon Amusement Park
11.2019 - 11.2020
- Directed work of cooks, food handlers and dishwashers to maintain
efficient operations. - Evaluated kitchen staff performance and motivated improvements
with encouragement, retraining and contests. - Trained and supervised new staff to enhance customer service skills
and comply with food safety standards. - Oversaw balancing of cash registers, reconciled transactions, and
deposited establishment's earnings to bank. - Developed and implemented customer service standards and best
practices to enforce compliance and meet criteria requirements. - Reviewed and approved employee schedules and timesheets.
- Prepared weekly schedules and assigned tasks to staff to maintain
organized shift and smooth operations. - Collaborated with other departments to coordinate events and
promotions. - Set and enforced performance and service standards to keep
consistent, high-quality environment devoted to customer
satisfaction. - Managed regular cleaning and sanitation to keep kitchen free of
debris or build-up and minimize infection risks.
Food Service Worker
Lagoon Amusement Park
03.2019 - 11.2019
- Prepared and served various food and drink items to customer
specifications in fast-paced environments. - Strictly followed sanitation and food safety guidelines as required by
regulatory agencies and company. - Restocked supplies and prepared additional ingredients during
downtime for expected busy periods. - Replenished condiments, beverages, and supplies while maintaining
cleanliness of service areas. - Handled cash transactions and point-of-sale operations to assist
dining room staff during busy service periods. - Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items
and specials. - Demonstrated knowledge of menu items and corresponding
ingredients. - Cross-trained in other kitchen positions to support staff and meet
customer needs and demands.
Games Attendant
Lagoon Amusement Park
03.2018 - 11.2018
- Operated various carnival games, ensuring adherence to safety and operational standards.
- Assisted guests in understanding game rules and regulations to enhance their experience.
- Maintained cleanliness and organization of game areas to promote a welcoming environment.
- Monitored inventory levels of game supplies, coordinating restocking as needed for efficiency.
- Greeted customers and provided excellent customer service to
promote fun-filled gaming experience. - Maintained prize displays and provided daily inventory count of
merchandise for each game. - Performed cash handling duties, provided change and balanced
money at end of shift. - Completed pre-opening preparations by stocking prizes and supplies as well as
wiping down and cleaned chairs, booths and game stations to comply
with sanitation requirements.
Education
High School Diploma -
Roy High School
Roy, UTSkills
- Effective multitasking
- Customer service
- Customer relations
- Operations management
- Hospitality services
- Administrative skills
- Staff management
- Documentation and control
- Reservation management
- Relationship building
- Guest relations
- Training and coaching
Languages
English
Native or Bilingual
Timeline
Front Office Manager
Choice Hotels/B & L Hotels
09.2024 - Current
Front Desk Attendant
B&L Motels/Choice Hotels
08.2023 - 09.2024
Specialty Sales-Tech DBO
Target
03.2021 - 09.2022
Food Supervisor
Lagoon Amusement Park
11.2019 - 11.2020
Food Service Worker
Lagoon Amusement Park
03.2019 - 11.2019
Games Attendant
Lagoon Amusement Park
03.2018 - 11.2018
High School Diploma -
Roy High School