Jeff Garrett
New Albany
Summary
Energetic and detail-focused, bringing excellent customer service and communication skills to create memorable guest experiences. Trained in hospitality principles and adept at managing guest interactions and reservations. Committed to delivering exceptional service and fostering welcoming atmosphere to enhance guest satisfaction.
Overview
16
16
years of professional experience
Work History
Hospitality Specialist
Sunny Street Cafe
10.2018 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Maintained a consistently high level of customer service, resulting in positive guest reviews and repeat business.
- Implemented innovative upselling techniques
- Established rapport with frequent visitors fostering loyalty towards the establishment.
Guest Service Representative
Nothing Bundt Cakes
08.2022 - 12.2024
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Enhanced guest satisfaction by providing exceptional customer service
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed to increase in repeat business by developing strong relationships with guests.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Greeted guests upon arrival by providing warm welcome.
Sales Professional
Tiffany & Company
10.2008 - 03.2020
- Consistently striving for sales growth, 2019 114% to plan selling $1.6 M
- Recognized for exceptional sales and client loyalty
- Hosted personalized customer experiences building lasting client relationships
- Innovative thinking to further drive sales by developing sales proposals for clients
- In-depth product knowledge providing expertise and building multi-unit transactions
Timeline
Guest Service Representative
Nothing Bundt Cakes
08.2022 - 12.2024
Hospitality Specialist
Sunny Street Cafe
10.2018 - Current
Sales Professional
Tiffany & Company
10.2008 - 03.2020
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