Jeff Gibson
Gig Harbor,WA
Summary
Proven leader in financial and automotive sectors, notably at Bremerton Dodge, where I enhanced sales and customer satisfaction through expert relationship management and strategic sales development. Skilled in loan origination and credit analysis, I've consistently secured advantageous deals, boosting revenue and client trust through innovative financial solutions and team mentorship.
Overview
23
23
years of professional experience
Work History
Mortgage Consultant
Penrith Home Loans
11.2022 - Current
- Negotiated favorable loan terms on behalf of clients, securing advantageous deals that aligned with their financial goals.
- Streamlined loan application processes for faster approvals and more efficient service to clients.
- Mentored junior mortgage consultants, sharing expertise in loan products and customer service best practices to foster a strong team environment.
- Developed strong relationships with real estate agents, fostering referrals and expanding business opportunities.
Mortgage Loan Officer
KeyBank
10.2016 - 08.2022
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Automotive Service Advisor
Bruce Titus Port Orchard Ford
06.2015 - 06.2016
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Automotive Finance Manager
Bruce Titus Port Orchard Ford
07.2013 - 06.2015
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
Sales Manager
Bruce Titus Port Orchard Ford
02.2011 - 07.2013
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
General Sales Manager
Bremerton Dodge
02.2010 - 02.2011
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Maintained extensive knowledge of company products and services.
Automotive Finance Manager
Bremerton Dodge
05.2007 - 02.2010
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
- Collaborated closely with Sales department conducting joint training sessions sharing information about available financing options boosting overall sales figures.
Sales Manager
Bremerton Dodge
03.2004 - 05.2007
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Automotive Sales Consultant
Bremerton Dodge
04.2001 - 03.2004
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Education
High School Diploma -
Redmond High School
Redmond, WA06.1989
Skills
- Cash Handling
- Relationship building and management
- Banking
- Document Review
- Credit analysis
- Real estate knowledge
- Loan Origination
- Financial Services
- Loans
- Sales expertise
- Licensed Mortgage Loan Originator
- Sales Development
Timeline
Mortgage Consultant
Penrith Home Loans
11.2022 - Current
Mortgage Loan Officer
KeyBank
10.2016 - 08.2022
Automotive Service Advisor
Bruce Titus Port Orchard Ford
06.2015 - 06.2016
Automotive Finance Manager
Bruce Titus Port Orchard Ford
07.2013 - 06.2015
Sales Manager
Bruce Titus Port Orchard Ford
02.2011 - 07.2013
General Sales Manager
Bremerton Dodge
02.2010 - 02.2011
Automotive Finance Manager
Bremerton Dodge
05.2007 - 02.2010
Sales Manager
Bremerton Dodge
03.2004 - 05.2007
Automotive Sales Consultant
Bremerton Dodge
04.2001 - 03.2004
High School Diploma -
Redmond High School
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