Jeff Godell
San Jose,US
Summary
Professional with solid foundation in quality improvement and keen eye for detail. Known for developing and executing strategies that enhance operational performance and ensure compliance with industry standards. Highly collaborative, fostering teamwork and adaptability to achieve consistent results. Expertise in data analysis and process improvement.
Overview
29
29
years of professional experience
Work History
Quality Improvement Manager
County Of Santa Clara, Public Health Department
08.2023 - Current
- Collaborated with cross-functional teams to identify process improvements, leading to reduced production costs without compromising on quality.
- Conducted gap analyses between existing processes and industry best practices, facilitating the adoption of innovative solutions for enhanced results.
- Championed data-driven decision-making processes by implementing advanced analytical tools and methodologies, resulting in more targeted improvements in product quality parameters.
- Drove continuous improvement initiatives across multiple departments, leading to increased operational efficiency and higher product reliability.
- Fostered a culture of quality within the organization by promoting employee engagement in improvement activities, resulting in higher ownership and accountability levels.
Program Manager I
County of Santa Clara, Public Health Department
09.2021 - 02.2023
- Identified program obstacles and communicated possible impacts to team.
- Developed and maintained logistics workflows, procedures and reports.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Met with Health Officers and other project stakeholders on regular basis to assess progress and make adjustments.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
Team Lead
Heluna Health
07.2020 - 09.2021
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
Center Operations Director
Concentra
10.2017 - 06.2020
- Increased customer satisfaction rates through consistent monitoring of service quality and addressing concerns promptly.
- Handled budgeting responsibilities including forecasting expenditures allocating resources accordingly.
- Led the successful implementation of new technologies to improve overall operations and customer experience at the center.
- Enhanced center efficiency by implementing streamlined processes and procedures.
- Oversaw daily center activities, delegating tasks as necessary to ensure smooth workflow and meet deadlines.
Collections Manager
American Red Cross Blood Services
07.2006 - 04.2014
- Managed and directed all aspects of blood and apheresis collection operations (fixed site and mobile teams) to ensure appropriate staffing and a smooth and efficient process.
- Managed performance reviews for up to 40+ employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Conducted investigations and took corrective measures when the safety, quality, identity, potency and/or purity of the blood product was at risk.
- Developed change control processes, implementing two new mobile teams.
- Reviewed, researched, and corrected discrepancies and customer concerns.
Team Supervisor
American Red Cross Biomedical Services
06.2005 - 07.2006
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Coordinated cross-functional teams to achieve project objectives within strict deadlines.
- Provided ongoing coaching to enhance individual performance levels while fostering teamwork among employees.
- Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
Manager, Cancer Information Service
MD Anderson Cancer Center
04.2002 - 01.2005
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Supervisor, Cancer Information Service
Md Anderson Cancer Center
07.1998 - 04.2002
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Information Specialist, Cancer Information Service
MD Anderson Cancer Center
07.1996 - 07.1998
- Provided one-on-one education on cancer and cancer-related topics to the public by responding to telephone inquiries and tailoring scientific information to meet the needs of the caller.
- Supported clinical research projects with accurate data collection, analysis, and reporting, contributing to advancements in healthcare practices.
- Developed appropriate and accurate written and oral responses to communicate scientific and health information to public.
Education
Master of Public Health -
University of Texas Houston Health Sciences Center
Houston, TXBachelor of Arts -
Wayne State University
Detroit, MISkills
- Operational excellence
- Customer focus
- Quality management systems
- Process improvement expertise
- Problem-solving
- Customer satisfaction
- Continuous improvement
- Performance monitoring
Accomplishments
Cancer Information Service Training Fellowship
National Cancer Institute, National Institutes of Health
Bethesda, MD
Timeline
Quality Improvement Manager
County Of Santa Clara, Public Health Department
08.2023 - Current
Program Manager I
County of Santa Clara, Public Health Department
09.2021 - 02.2023
Team Lead
Heluna Health
07.2020 - 09.2021
Center Operations Director
Concentra
10.2017 - 06.2020
Collections Manager
American Red Cross Blood Services
07.2006 - 04.2014
Team Supervisor
American Red Cross Biomedical Services
06.2005 - 07.2006
Manager, Cancer Information Service
MD Anderson Cancer Center
04.2002 - 01.2005
Supervisor, Cancer Information Service
Md Anderson Cancer Center
07.1998 - 04.2002
Information Specialist, Cancer Information Service
MD Anderson Cancer Center
07.1996 - 07.1998
Master of Public Health -
University of Texas Houston Health Sciences Center
Bachelor of Arts -
Wayne State University
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