Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeffrey Gordon

EATONTOWN,NJ

Summary

To sum this up, I am someone you want on your team.

I take my responsibilities extremely serious, but we also need to enjoy our time together and work as one.

I have proven to be able to accomplish this and be extremely effective and efficient while making the work place feel like family. Hardworking Transportation professional with superior record of towing cars, vans and trucks of all sizes using different hauling vehicles. Knowledgeable about roadside assistance procedures and experienced in working with law enforcement professionals. Experienced Tow Truck Operator adept at working quickly and safely to complete voluntary and involuntary tows. Good customer service, communication and prioritization skills. Excellent history of maintaining efficient schedules and operating with zero incidents.

Overview

24
24
years of professional experience

Work History

Tow Truck Operator

Brothers Towing
03.2020 - 07.2023
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Developed strong relationships with local auto repair shops, fostering mutually beneficial partnerships that expanded business opportunities for both parties.
  • Transported hazardous materials and oversized shipments without incident.
  • Navigated challenging driving conditions safely, minimizing potential hazards for clients'' vehicles during the towing process.
  • Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
  • Completed routine maintenance on truck to keep in working order.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Inspected load security and checked for damages.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
  • Delivered exceptional tow truck service across region and liaised with local authorities.
  • Assisted in inventory management, tracking equipment usage and supplies needed for daily operations in the tow yard facility.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
  • Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
  • Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
  • Ensured vehicle safety and compliance with regulations through diligent inspections and routine maintenance of tow trucks.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Operated with safety and skill to avoid accidents and delays.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Boosted team performance by moving materials with forklifts, cranes, and other equipment.
  • Promoted a safe working environment by adhering to industry best practices and company policies regarding workplace safety at all times.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Enhanced company reputation by consistently maintaining a professional demeanor while interacting with clients.
  • Troubleshot and diagnosed mechanical issues, completed basic repairs, and conducted preventive maintenance actions to keep equipment functional.
  • Increased client retention by providing exceptional customer service during difficult situations involving vehicle breakdowns or accidents.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Improved customer satisfaction by providing timely and efficient towing services to stranded motorists.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Streamlined communication between team members by utilizing mobile technology to relay critical information quickly and accurately.
  • Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
  • Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Proven ability to learn quickly and adapt to new situations.
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Resolved problems, improved operations and provided exceptional service.
  • Organized and detail-oriented with a strong work ethic.
  • Skilled at working independently and collaboratively in a team environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Owner/Manager/Customer Service Executive/Mechanical Technician

Snow White Laundry
01.2000 - 04.2020
  • Interacted well with customers to build connections and nurture relationships.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Trained and developed team members to build human capital.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed day-to-day business operations.
  • Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and motivated employees to perform daily business functions.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Organized and detail-oriented with a strong work ethic.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Accomplished multiple tasks within established timeframes.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Onboarded new employees with training and new hire documentation.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Managed and motivated employees to be productive and engaged in work.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

No Degree - Business Administration Management/business Law

Brookdale Community College
Lincroft, NJ
07.1991

Skills

  • Hydraulic systems
  • Flatbed truck expertise
  • Hydraulics
  • Recovering vehicles
  • Quick learner
  • I am very mechanically inclined
  • I am very trainable, show me once and I usually get it
  • I have done everything from power-washing decks and concrete to managing and owning businesses and everything inbetween
  • I am extremely motivated to make my workplace one of growth and friendship It is extremely important to me to be in a fun and caring work environment where we all look out for each other

Timeline

Tow Truck Operator

Brothers Towing
03.2020 - 07.2023

Owner/Manager/Customer Service Executive/Mechanical Technician

Snow White Laundry
01.2000 - 04.2020

No Degree - Business Administration Management/business Law

Brookdale Community College

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Jeffrey Gordon