Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jeff Graham

Sebastian,FL

Summary

Collaborative leader and problem-solver offering history of success coordinating and monitoring Loss Prevention and store operations across various departments. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training and morale-building abilities to enhance partnerships and boost performance.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Sr. Regional Loss Prevention Manager

General Nutrition Center / Florida-Georgia
02.2003 - 05.2024
  • Loss prevention responsibility for 200+ Corporate and Franchise stores in assigned region covering multiple state territory
  • Top Shrink Performer 5 of the past 6 years
  • Sr RLPM responsible for managing RLPM team and supporting Corporate Leadership
  • Develope LP Field Training for all District and Store Managers
  • Develop LP compliance audits for Loss Prevention team
  • Investigate potential losses, workers compensation, and ethics claims to a satisfactory conclusion
  • Advise District Managers, Regional Directors, and store personnel of effective Operation methods and procedures
  • Functional supervision of Regional Loss Prevention Auditors
  • Create and Implement loss prevention training and awareness programs for field teams
  • Coordinate and monitor prosecution/legal matters with appropriate law enforcement agencies
  • Recommend disciplinary action as outlined in company Policy/Procedures Standards in partnership with Human Resources
  • Recommend and design physical security systems for stores
  • Review in-store CCTV systems
  • Coordinate Loss Prevention activities related to store openings and closings
  • Administer and direct outside companies (i.e
  • Guard service, product vendors, etc.)
  • Perform audits in existing franchise locations as outlined in action plan.

Regional Loss Prevention Manager

Discovery Channel / East Coast
05.1999 - 12.2003
  • Develop and implement Loss Prevention program for 150+ Corporate Stores
  • Train all new executives on Store Operations and Loss Prevention Program
  • Train all store personnel on security best practices, protocols, and procedures
  • Train Loss Prevention staff and retail managers on loss control and prevention measures
  • Manage Security Operations at Company Flagship Location
  • Investigate potential losses, workers compensation, and ethics claims to a satisfactory conclusion
  • Recommend and design physical security systems for stores
  • Review in-store CCTV systems
  • Manage Security for Public and Private Company events.

Education

Bachelor of Science - Psychology

Frostburg State University
Frostburg, MD
01.1991

Skills

  • Employee Training
  • Program Development
  • Investigations and Interviewing
  • Physical Security & Asset Protection
  • Store Operations
  • Inventory Control

Accomplishments

Top Shrink Performer 5 of the past 6 years.

Loss Prevention MVP 2020 & 2021.

Certification

  • 1998 Wicklander-Zulawski Interviewing Techniques
  • 1998 Wicklander-Zulawski Advanced Interviewing Techniques
  • 1999 Wicklander-Zulawski Phone Interviewing
  • 2007 Reid Interviewing Techniques
  • 2022 Train and Trainer

Timeline

Sr. Regional Loss Prevention Manager

General Nutrition Center / Florida-Georgia
02.2003 - 05.2024

Regional Loss Prevention Manager

Discovery Channel / East Coast
05.1999 - 12.2003

Bachelor of Science - Psychology

Frostburg State University

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Jeff Graham