Hunting
Jeff Gunn
Sterling,OH
Summary
Dedicated professional with a strong work ethic and extensive experience at Laria Chevrolet - Buick. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in equipment maintenance and team collaboration, consistently improving service processes and fostering positive client relationships to drive repeat business. Physically fit and adaptable to diverse work environments.
Overview
37
37
years of professional experience
Work History
Landscaper
A Touch of Green Lawn Care
04.1999 - Current
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Maintained grounds by trimming, weeding, and general clean-up.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
- Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
- Conducted regular site visits to monitor progress on ongoing projects ensuring adherence to established timelines.
- Assisted clients in selecting appropriate plants based on climate conditions, soil types, and desired aesthetics.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Cut trees and shrubs to shape and maintain landscape.
- Maintained gardening tools by replacing blades and fluids.
- Coordinated with other landscaping professionals to improve outdoor areas.
Service Manager
Laria Chevrolet - Buick
01.1989 - 04.2007
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
Education
Automotive Technician - Automotive
Van Wert Joint Vocational School
Van Wert, OHSkills
- Strong work ethic
- Heavy lifting
- Flexible and adaptable
- Using hand tools
- Customer service
- Lawn care
- Physically fit
- Jobsite safety
- Team collaboration
- Maintaining equipment
- Equipment maintenance
Timeline
Landscaper
A Touch of Green Lawn Care
04.1999 - Current
Service Manager
Laria Chevrolet - Buick
01.1989 - 04.2007
Automotive Technician - Automotive
Van Wert Joint Vocational School
Interests
Fishing
Automotive restoration
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