Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jeff Harbinson

Mooresville,NC

Summary

Highly proactive manager with 18 years of experience in team leadership in the Food & Beverage industry. Background includes sales, management and customer service in fast-paced settings. Ambitious Restaurant & Bar Manager with a proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.

Overview

18
18
years of professional experience

Work History

Bar and Restaurant Manager

The Saddle Club @ 1791
05.2021 - 10.2023
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Restaurant Bar Manager

Epic Chophouse
11.2011 - 03.2021
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding processes
  • Increased sales annually by creating and implementing marketing plans, menus, specials and promotions
  • Reduced inventory costs by evaluating and streamlining vendor selection process

Restaurant Manager

Soiree Restaurant
11.2005 - 07.2011
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Education

Photography

Central Piedmont Community College
Charlotte, NC

General Studies

Mitchell Community College
Statesville, NC

High School Diploma -

South Iredell High School
Statesville, NC

Skills

  • Customer Engagement
  • Staff Management
  • Schedule Coordination
  • Menu Development
  • Recruitment
  • Operations Management
  • Point of Sale (POS) System Operation
  • Regulatory Compliance
  • Inventory Control and Record Keeping

Accomplishments

  • Certified Executive Bourbon Steward through Stave and Thief Society
  • Developed 3 Different Custom Blended Maker's Mark Barrels for Mooresville ABC and Epic Chophouse
  • Worked with Area ABC Boards, Mooresville, Statesville, and Mocksville, to select multiple barrels of bourbon

Timeline

Bar and Restaurant Manager

The Saddle Club @ 1791
05.2021 - 10.2023

Restaurant Bar Manager

Epic Chophouse
11.2011 - 03.2021

Restaurant Manager

Soiree Restaurant
11.2005 - 07.2011

Photography

Central Piedmont Community College

General Studies

Mitchell Community College

High School Diploma -

South Iredell High School

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Jeff Harbinson