Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeff Harris

Spokane

Summary

Dynamic operations leader with a proven track record at ENGIE Insight, skilled in logistics management and employee relations. Expert in strategic planning and process optimization, I successfully enhanced team performance and client satisfaction. Recognized for fostering collaboration and achieving operational goals through innovative solutions and strong mentorship.

Overview

27
27
years of professional experience

Work History

Manager, SRM Operations

ENGIE Insight
11.2021 - Current
  • Lead a team of 26 employees in production and client fulfillment.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Foster a culture of employee engagement and motivation, with a strong focus on client service excellence and business success. Actively recognize and celebrate both individual and team achievements, modeling a commitment to superior client service and innovation as a cornerstone of the organization’s values.
  • Achieved operational goals by developing and executing strategic plans and performance metrics.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Led process improvement and documentation initiatives, spearheading multiple projects aimed at streamlining operations and enhancing efficiency across the business.
  • Created, enforced, and optimized internal processes to maintain responsiveness to internal and external client commitments.

Team Lead, Operations

ENGIE Insight
10.2019 - 11.2021
  • Lead a team of employees in production and client fulfillment.
  • Accountable for standards that demonstrate teamwork and build relationships with internal and external stakeholders.
  • Maintains leadership standards that foster a culture of teamwork and build relationships across multiple departments.
  • Mentored and guided Employees to achieve operational goals, emphasizing emotional intelligence (EQ) to foster a positive and productive work environment.
  • Lead and supported meetings with clients in partnership with various roles across the company to meet commitments and maintain client relationships

Assistant Manager

Rodda Paint
05.2014 - 10.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff and Sales department, fostering a positive work environment.
  • Controlled the flow of inventory through sales, purchasing, and inter-store transfers
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Secretary/Treasurer

Associated Messenger Service
01.1998 - 04.2011
  • Co-managed entire 6-employee business
  • Managed daily operations
  • Delegated tasks to staff
  • Responsible for all accounting for the company
  • Coordinated logistics including monitoring court dates, process serving deadlines, and multiple parties
  • Educated staff on Washington laws regarding process serving
  • Oversaw all process serving assignments to ensure deadlines were met
  • Communicated with clients to best satisfy their needs and created lasting relationships

Education

Bachelor of Arts - Business/Marketing

Eastern Washington University
Cheney, WA
05-1998

Skills

  • Logistics & Operations Management
  • Employee Relations & Conflict Resolution
  • Data Analysis & Performance Metrics
  • Strategic planning
  • Workforce management
  • Problem Solving & Process Optimization:

Timeline

Manager, SRM Operations

ENGIE Insight
11.2021 - Current

Team Lead, Operations

ENGIE Insight
10.2019 - 11.2021

Assistant Manager

Rodda Paint
05.2014 - 10.2019

Secretary/Treasurer

Associated Messenger Service
01.1998 - 04.2011

Bachelor of Arts - Business/Marketing

Eastern Washington University

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