Jeff Harwell
Middlebury,CT
Summary
Detail-oriented Business Analysis Consultant at UnitedHealth Group with a proven track record in strategic planning and relationship building. Enhanced client satisfaction through tailored solutions and effective problem-solving. Skilled in data analysis and delivering actionable insights, driving process improvements that foster long-term loyalty and business growth.
Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help the business reach goals. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Analysis Consultant
UnitedHealth Group
02.2023 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement. Increased client satisfaction by developing comprehensive strategies tailored to each business's unique challenges and objectives.
- Collaborated with managers, cross-functional teams, external partners, and vendors to provide customer feedback and recommend operational changes to meet emerging trends.
- Liaised with customers, management, and sales teams to better understand customer needs and recommend appropriate strategic solutions.
- Managed client relationships through regular check-ins and updates on project progress.
- Maintained database systems to track and analyze operational data.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Delivered high-quality, comprehensive reports and presentations to stakeholders, providing insights and actionable recommendations for business improvement.
Strategic Project Manager
UnitedHealth Group
04.2017 - 02.2023
- Built relationships with customers and internal staff to promote long term business growth.
- Championed continuous improvement initiatives that resulted in process enhancements leading to greater client satisfaction.
- Collaborated with cross-functional teams to develop customized proposals for key clients.
- Developed and executed comprehensive project plans to ensure timely completion of deliverables.
- Collaborated closely with stakeholders to gather requirements, define project scope, and establish realistic timelines.
- Overcame obstacles swiftly by utilizing creative problem-solving techniques and leveraging resources effectively.
- Coordinated resources across departments to provide comprehensive solutions for complex client challenges.
- Balanced competing priorities skillfully while managing multiple concurrent projects without compromising quality or deadlines.
- Established best practices for project management within client organizations, leading to more predictable and successful outcomes.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Worked on business development strategies to generate business and strengthen client's position in marketplace.
- Enhanced customer experience by delivering timely updates on project status, product availability, or potential delays.
Senior Field Account Manager
UnitedHealth Group
10.2010 - 03.2017
- Fostered lasting relationships with customers as a trusted advisor through effective communication, quick responses, and exceeding client expectations, resulting in long-term loyalty and expanded client base.
- Developed strong rapport with customers through active listening skills and genuine interest in their success.
- Provided ongoing support to clients throughout the entire sales cycle, from initial inquiry to post-sale follow-up.
- Established long-term client relationships through consistent communication and proactive problem solving.
- Served as the primary point of contact for customers, addressing concerns promptly and fostering loyalty within the account base.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Streamlined internal processes and implemented best practices, improving efficiency and overall team productivity in account management tasks and customer support efforts.
- Led cross-functional teams in execution of strategic projects, fostering collaboration and ensuring alignment with corporate goals.
Education
Aviation Maintenance Administration
United States Navy
Jacksonville, FL11.1999
Skills
- Problem-solving
- Attention to detail
- Client relationships
- Strategic planning
- Issue resolution
- Reports and documentation
- Relationship building
Certification
- Licensed Producer of Accident and Health
Timeline
Business Analysis Consultant
UnitedHealth Group
02.2023 - Current
Strategic Project Manager
UnitedHealth Group
04.2017 - 02.2023
Senior Field Account Manager
UnitedHealth Group
10.2010 - 03.2017
Aviation Maintenance Administration
United States Navy
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