JEFF HAYNES

Seasoned Dispatch Supervisor with a proven track record at SAIA LTL FREIGHT, specializing in optimizing logistics and transportation management for peak efficiency. Excelled in strategic planning and staff leadership, significantly enhancing productivity and customer satisfaction. Skilled in relationship building and problem resolution, adept at training teams and managing statewide equipment maintenance.

• NOVA
• Service Center Management
• DOT Hazardous Materials

Available upon request

• Increased city productivity by 12%, dock productivity by 8% and eliminated missed pickups, by managing all aspects of city operation including pickups, returns, claims and productivity.
• Coordinated P&D operations, including scheduling work shifts to ensure adequate coverage and mentoring and training team members to increase efficient time usage.
• Used effective communication and conflict resolution strategies to support sales staff by making sales calls to resolve operational issues.
• Developed and implemented solutions to increase client retention and customer service including tracing shipments and planning inbound operations.
• Mentored and trained teams from 30 to 200 team members, including scheduling, time management, efficiency and productivity.
• Monitored and coordinated inbound routes, including creating, sequencing and assignments.
• Maintained 99% on-time service levels with 8-10% growth each month.