Jeffrey (Jeff) Healey
Sunnyvale,CA
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Operations Service Coordinator
Menlo School
11.2004 - 06.2023
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Contributed to development, implementation, and execution of maintenance programs.
- Organized ongoing maintenance schedules to boost system performance.
- Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs.
- Assessed customer needs and developed solutions to meet needs.
Maintenance Technician
Palo Alto High School
05.2004 - 11.2004
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Maintenance Supervisor
Grand Desert Resort
03.1996 - 03.2003
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Contributed to development, implementation, and execution of maintenance programs.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Created and maintained daily and weekly reports for upper management.
- Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
Education
GED -
Various
Educated In The United KingdomSkills
- Telephone Communication
- Coordinate Work
- Inspect Completed Work
- Dependable and Consistent
- Spreadsheet Tracking
- Adaptability and Flexibility
- CAD Software
- Records Preparation
- Word Processing
- Computerized Maintenance Management
- Improve Employee Performance
Timeline
Operations Service Coordinator
Menlo School
11.2004 - 06.2023
Maintenance Technician
Palo Alto High School
05.2004 - 11.2004
Maintenance Supervisor
Grand Desert Resort
03.1996 - 03.2003
GED -
Various
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