Jeff Henry
Springlake,NC
Summary
Former Military/ Military Spouse looking to assist your company with years of industry knowledge. Experienced Commercial Truck Driver handles different types of loads with skill and efficiency; Air Brakes, CDL-A, HAZMAT, Tanker, and Manager. Well-organized and resourceful with superior work ethic and 5+ years in logistics and Emergency Management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
HAZMAT Truck Driver
Hunter Oil And Propane
09.2023 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Increased safety standards by conducting thorough pre-and post-trip inspections of truck and trailer.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing company positively at all times.
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
CEO
BZLZ
01.2019 - 09.2023
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Streamlined business processes, resulting in increased operational efficiency across all departments.
- Expanded market share through successful acquisitions and mergers.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
Key Account Manager
Crayon
05.2016 - 10.2016
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problem solving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Maintained high level of industry knowledge by attending relevant conferences, seminars, and workshops, contributing to development of innovative solutions for clients.
Senior Technical Sales Engineer
CSC Integrations
02.2015 - 01.2016
- Streamlined internal processes by implementing CRM systems that improved tracking of leads, customer interactions, and forecasting accuracy.
- Collaborated with internal teams to develop custom products for unique client requirements, resulting in successful project completions.
- Assisted marketing department in creating targeted campaigns based on industry trends that generated high-quality leads.
- Established long-lasting relationships with key customers through excellent communication, understanding their needs, and providing tailored solutions.
- Provided comprehensive pre-sales support, conducting product demonstrations and addressing customer inquiries effectively.
- Developed new business opportunities by identifying potential clients and presenting company's technical capabilities.
- Mentored new sales team members by sharing best practices and insights gained from years of experience in industry.
- Served as trusted advisor to customers, offering expert guidance on product selection, implementation strategies, and technical issues
Account Manager
FalconStor
05.2012 - 02.2013
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Educated clients on new products or services to increase customer engagement with brand.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within industry, expanding professional connections and generating leads
Customer Relations Manager
Total Defense
01.2012 - 05.2012
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Streamlined internal processes to improve overall efficiency in handling customer inquiries and complaints.
- Managed department call volume of 70 calls per day and coordinated department schedules to maximize coverage during peak hours
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Optimized CRM software usage for better tracking of interactions between customers and company representatives.
Education
Bachelor of Science - Computer And Information Sciences
Stanford
Palo Alto, CAAssociate of Science - Aviation
Mountain View College
Dallas, TX09.1995
Skills
- Safe Driving
- Strong Work Ethic
- Self-motivation and discipline
- Safe Driving Practices
- Class A Commercial Driver's License
- Dependable and reliable
- Load security
- Route Management
- Materials Transport
- Hazardous Materials Handling
- Hazardous Materials Endorsement
- Emergency response readiness
- Class A license
- Logistics Coordination
- Laborer Oversight
Accomplishments
- Collaborated with team of 90 in the development of DOD/ Emergency Management under LogCap to build and maintain the largest camp CONUS. As head of Logistics for KBR and Ranco Response, the entire operation was coordinated by myself and team.
Certification
- Logistics Manager and CDL A License/ Tanker/ Air Brakes/ HAZMAT
Timeline
HAZMAT Truck Driver
Hunter Oil And Propane
09.2023 - Current
CEO
BZLZ
01.2019 - 09.2023
Key Account Manager
Crayon
05.2016 - 10.2016
Senior Technical Sales Engineer
CSC Integrations
02.2015 - 01.2016
Account Manager
FalconStor
05.2012 - 02.2013
Customer Relations Manager
Total Defense
01.2012 - 05.2012
Bachelor of Science - Computer And Information Sciences
Stanford
Associate of Science - Aviation
Mountain View College