Jeff Hieber
Edmond,OK
Summary
Senior Operations Executive and Strategic Business Partner with a record of scaling performance for 1,300-person organizations and managing $5.3B in high-value capital assets. Expertly integrates human capital strategies with multimillion-dollar budget oversight to drive organizational efficiency, talent retention, and enterprise-wide ROI in complex, fast-paced environments.
Overview
1
1
Certificate
23
23
years of professional experience
Work History
Senior Director of Operations (E-9/CMSgt)
United States Air Force
Oklahoma City, OK
10.2025 - Current
- Served as a Senior Strategic Advisor and Operations Executive, providing high-level guidance to executive leadership for an organization of 1,300 cross-functional personnel and managing a $3B capital asset portfolio.
- Spearheaded the synchronization of global operations across five distinct business units, directing nine senior department heads to ensure total operational readiness and the achievement of critical organizational objectives.
- Expertly advised on personnel optimization and mission effectiveness, driving strategic results within high-pressure, national-security-level environments
Senior Operations Manager (E-9/CMSgt)
United States Air Force
Oklahoma City, OK
03.2020 - 10.2025
- Served as the Principal Executive Advisor and Operations Manager, overseeing workforce development, organizational culture, and operational readiness for over 400 cross-functional and multinational personnel.
- Directed a premier technical training institution, managing a 210-member instructor cadre and executing comprehensive qualification programs for 500+ students annually across multiple specialized disciplines.
- Liaised directly with senior executive headquarters to coordinate corporate staffing, human resources, and strategic operational initiatives.
- Championed employee welfare and professional development while leading diverse teams in the successful execution of complex, high-stakes global operations and contingency planning.
Airborne Radio Operator (E-3G AWACS)
United States Air Force
Oklahoma City, OK
03.2020 - Current
- Directed enterprise-level telecommunications and satellite (SATCOM) networks, ensuring 24/7 reliable voice and data connectivity for a 30-person executive flight crew during complex global operations.
- Administered high-bandwidth tactical data networks, facilitating the synchronized exchange of real-time intelligence and telemetry between multiple remote nodes and regional ground operations centers.
- Served as the primary technical liaison between airborne command units and ground-based headquarters, coordinating complex information flows and bandwidth allocation to support high-stakes strategic objectives.
- Managed the secure handling and technical loading of cryptographic materials essential for the encryption, decryption, and authentication of mission-critical communication suites, ensuring zero security compromises.
-
Program Manager/Lead Instructor (E-8/SMSgt)
United States Air Force
Fort Walton Beach, FL
10.2016 - 03.2020
- Directed a diverse, cross-functional workforce of 650 personnel within the organization's largest training unit, overseeing all operational, instructional, and administrative output.
- Managed a complex training portfolio encompassing a $200M operational budget and a $400M simulation program, ensuring the professional readiness and compliance of 6,500 personnel.
- Authored critical system tests and gathered vital interoperability metrics that directly shaped the development and implementation of a $2 Billion national aviation program.
- Served as the principal advisor to executive leadership on human resources, organizational policy administration, and the design of effective workforce structures to meet long-term goals.
- Directed operations control staff for a multinational exercise, managing complex logistics and timelines to facilitate training for 2,000 personnel across 30 partner nations
Airborne Sensor Operator (AC-130U/J Gunship)
United States Air Force
Fort Walton Beach, FL
01.2011 - 03.2020
- Operated a diverse suite of high-definition Electro-Optical and Infrared (EO/IR) platforms, including the L3Harris Wescam MX-15, MX-20, and MX-25 systems, as well as the AN/AAQ-39 and AN/AAQ-26 thermal imaging suites.
- Analyzed real-time, multi-spectral data and full-motion video streams to provide actionable insights and situational awareness to executive-level decision-makers during high-priority operations.
- Designed and authored comprehensive training syllabi and instructional materials for complex airborne systems, modernizing technical education programs to align with next-generation technology transitions.
- Established and enforced organizational standardization and evaluation policies, streamlining technical workflows and reducing operational errors across a diverse fleet of assets.
Senior Director of Aviation Operations & Training
United States Air Force
Warner Robins, GA
11.2003 - 01.2011
- Directed and oversaw complex technical operations, managing cross-functional teams to ensure the safe, efficient, and successful execution of high-stakes logistical and aviation programs.
- Designed, implemented, and managed advanced training curricula, successfully instructing and certifying personnel in critical technical procedures, operational standards, and safety protocols
- Conducted rigorous performance evaluations and quality assurance audits, enforcing strict compliance with organizational guidelines, safety regulations, and operational best practices.
- Spearheaded continuous improvement initiatives by analyzing operational metrics and evaluation data to refine standard operating procedures and enhance overall team efficiency
Education
Associate of Applied Science - Instructor of Technology And Military Science
Community College of The Air Force
Montgomery, AL2018
Bachelor of Science - Business
American Military University
Charles Town, WV2016
Associate of Science - Space Technology
Community College of The Air Force
Montgomery, AL2011
Skills
- Executive Leadership & Advisement
- Strategic Operations Management
- Cross-Functional Team Leadership
- Capital Asset Management
- Organizational Culture & Workforce Development
- Resource Allocation & Optimization
- Risk & Compliance
Accomplishments
Successfully wrapping up a distinguished 24-year active duty career in the United States Air Force, retiring as a senior leader after managing high-value national defense assets, directing complex global operations, and leading diverse teams to consistently achieve mission success.
Raising two amazing young adults who understand what it means to be a good human being and to always strive for excellence in themselves.
Certification
Active Top Secret/SCI/SAP Clearance
Professional Managers Certification
Timeline
Senior Director of Operations (E-9/CMSgt)
United States Air Force
10.2025 - Current
Senior Operations Manager (E-9/CMSgt)
United States Air Force
03.2020 - 10.2025
Airborne Radio Operator (E-3G AWACS)
United States Air Force
03.2020 - Current
Program Manager/Lead Instructor (E-8/SMSgt)
United States Air Force
10.2016 - 03.2020
Airborne Sensor Operator (AC-130U/J Gunship)
United States Air Force
01.2011 - 03.2020
Senior Director of Aviation Operations & Training
United States Air Force
11.2003 - 01.2011
Associate of Applied Science - Instructor of Technology And Military Science
Community College of The Air Force
Bachelor of Science - Business
American Military University
Associate of Science - Space Technology
Community College of The Air Force