JEFF HIGGINS
Carson City
Summary
My goal is to attain a career position in a company that's going places, a friendly type of atmosphere, a healthy and thriving environment, a business that provides a quality customer service experience for all its customers. I'm looking to be an asset to a company, so finding a good fit where there is room for growth, advancement, and a place where I can use my skills, talents, and experience would be ideal.
Overview
13
13
years of professional experience
Work History
Locksmith Technician
Rekey of America
Jacksonville
04.2021 - 04.2024
- Providing locksmith services such as rekey, install, and repair to residential and commercial businesses.
- Working with real estate agents/realtors, property managers, warranty companies, and homeowners directly.
- Services provided to the greater Jacksonville area.
Senior Loan Consultant
Ally Financial (ClearLane) Auto Refinance & Lease Buyout Div
06.2017 - 08.2020
- Heavy phone outbound/inbound-Data input-walking customers through loan application, beginning to close.
- Proficient with using multi screens as well as the ability to multi-task between phone and computer work within an active call center.
- Knowledge of loan originations front to back.
- Sales of ancillary products such as Vehicle Service Contracts and GAP.
- Assisted in the training of New hires in navigating through the basic functions of operation systems and programs, queue management, and company protocol-provided this through side by side, one on one, and in groups.
Relationship Manager/Business Dev Rep
CPS Inc-Auto Finance
04.2011 - 12.2016
- Establish business relationships with franchise and independent auto dealers to secure/increase contract production.
- Follow up every approval with a call to the dealership to capture the funding package, at the same time maintaining yield and portfolio performance.
- Acting as a consultant/liaison and/or partner to F&I Managers to ensure maximum profitably for dealership.
- Accurately gathering information for loan decision purposes.
- Structuring loans, addressing conflicts, concerns, and questions regarding dealer compliance issues.
- Knowledge of dealer track and route one.
Education
LICENSED INSURANCE AGENT - property and casualty
ONLINE TRAINING SCHOOL
FL06.2019
F & I MANAGEMENT -
COLLEGE OF AUTOMOTIVE MANAGEMENT
12.2005
Skills
- Loan origination
- Regulatory compliance
- Sales strategies
- Customer service
- Relationship management
- Employee training
- Conflict resolution
- Time management
- Multi-screen navigation
- Problem solving
- Goal-oriented planning
- Strong negotiation skills
- Solid regulatory compliance
- Ethical lending practices
- Detail-oriented organization
- Collaborative teamwork
- Efficient pipeline management
- Superior customer service
- Loan applications
- Reliable time management
- Relationship building and management
- Client relations
- Documentation review
- Negotiation techniques
- Excellent communicator
- Business development
- Credit analysis
Timeline
Locksmith Technician
Rekey of America
04.2021 - 04.2024
Senior Loan Consultant
Ally Financial (ClearLane) Auto Refinance & Lease Buyout Div
06.2017 - 08.2020
Relationship Manager/Business Dev Rep
CPS Inc-Auto Finance
04.2011 - 12.2016
LICENSED INSURANCE AGENT - property and casualty
ONLINE TRAINING SCHOOL
F & I MANAGEMENT -
COLLEGE OF AUTOMOTIVE MANAGEMENT