Jeffrey M. Hill
Olympia,WA
Summary
Highly dependable, professional customer service representative with experience across several diverse industries. Excellent problem solver. Highly effective team player. Able to create positive relationships with both US and international vendors/suppliers. A self-starter capable of effectively functioning with minimal supervision. Skills include Adaptability, communication, both oral and written, and conflict management. Professional Coaching. Continuous learner.
Overview
22
22
years of professional experience
Work History
Student Financial Services Coordinator
University of Puget Sound
08.2022 - 06.2025
- Works directly with students and families to finalize financial obligations at Puget Sound (70%)
- Acts as a comprehensive resource to students and families. Responsible for providing detailed accurate information related to financial aid awards, renewability of financial aid, and loan options available to families to assist with the remaining cost to attend.
- Assist families with varying technology-related issues, including problems logging into Bill + Payment system and FAFSA log in issues related to the user’s FSA ID.
- Troubleshoots and anticipates problems regarding a student’s account concerning financial aid, registration, payments, housing, meal plans, or academic holds. Research and resolve problems related to the disbursement of financial aid.
- Analyze account activity of students within assigned caseload to assist with AR collection efforts for current and former students who maintain a past due balance.
- Advise current students/families and former students on viable payment options to settle their past due balance. Make and monitor payment arrangements to satisfy outstanding accounts.
- Process any special billing needs for third party agencies (VA Voc. Rehab, 529 plans, etc.)
- Process/Refund financial aid credit balances to students
- Coordinate and assist the financial aid team with Aid Not Posted review and resolution to ensure timely resolution to matters holding up the disbursement of financial aid funds to student accounts. 2. Daily Banking Reconciliation (15%)
- Reconcile third-party ePayment totals to daily banking totals
- Adjust student accounts for NSF and failed ePayments and follows up with families to resubmit payment
- Process same-day payment cancellation requests from families submitting payments in error.
- Ensure daily cashiering is processed with accuracy to the General Ledger for SFS, Dining Services, Finance and Bookstore.
- Reviews A/R transactions processed by the student information system that post to the General Ledger. Ensures accuracy of charges and adjustments to student accounts as a result of enrollment changes.
- Notifies families of updated account balance information resulting from transactions occurring after initial semester billing period (e.g. adjusted enrollment and/or added meal plans) 3. Student Financial Services Office Support (15%)
- Manage daily incoming mail/email processing and distribution. Reviews documents for completeness and identifies and resolves problems or refers to appropriate staff for resolution.
- Supports the financial aid team to include document processing of verification, special circumstance, and citizenship documentation submitted.
- Provides general office support and assists other staff members by performing administrative and office support functions, to include ordering office supplies (everything but stationary), fax/copy machine, telephones, emergency contact lists, preparation of purchase orders, meeting scheduling and similar tasks as needed.
- Receipts payment (cash, check and bank wires) received. Verifies and receipts payments from students, families, loan, and scholarship programs. Reconcile daily cash receipts and cashiering drawer.
- Manages the creation, maintenance, and archiving of student files.
- Coordinates the scheduling of student assistants. Provides initial training on departmental policies and procedures, and coordinates assignments. Supervises student staff in the successful completion of various office projects in support of departmental functions.
- Assists in review and creation of documentation for Student Financial Services financial policies and procedures especially related to processes that families go through to complete financial aid and billing related needs.
- Social security number entry into PeopleSoft and review/resolution of those with discrepancies. 4. Performs other duties as assigned Supervisory Responsibilities
- Supervision of one to two student staff
- Primary contact for SFS to conduct interviews when hiring student staff members
- Works with directors for Financial Aid and Student Accounts to balance student staff work across both areas of operations
- Review and approve time sheets and coordinates student staff work schedules Knowledge, Skills and Abilities Must demonstrate excellent organizational, written, and verbal communication skills. Demonstrated problem-solving skills. Proven ability to work well with diverse populations of people. Demonstrated ability to work independently yet harmoniously in a team environment. Regular and predictable attendance is an essential requirement of this position. Must be solutions-oriented, possess excellent customer service skills, and work well under pressure to meet deadlines. Must be cooperative, patient, and demonstrate diplomacy.
Faculty Services Specialist
The University of Massachusetts Global
11.2013 - 12.2020
- Provided various technical support for enrollment management processes including building and updating the schedule of classes each session for 6 campuses across WA; classroom scheduling and monitoring of faculty loads; informing all campuses as schedule changes occur. Additional responsibilities included accurate data entry, maintaining electronic records and files, and verifying course sections are built appropriately, and contracts are correct with a minimum number of enrollments. Managed booklists, coordinated, and ordered desk/e-book copies through vendors and the internal library for assigned adjunct faculty each session for all six campuses.
- Invited and contracted adjunct faculty and university supervisors for all campus course sections ensuring contracts were accurate and acknowledged by deadlines.
- Generated and maintained classroom assignments each session as part of faculty support.
- Forecasted hiring needs for adjunct faculty and university supervisors.
- Oversaw the adjunct faculty and university supervisor recruitment and hiring process.
- Assisted full-time faculty and the Campus Director with reviewing adjunct faculty and university supervisor applications and scheduling interviews.
- Assisted new adjunct faculty with onboarding, ensuring completion of required new hire paperwork, including reviewing and validating federal and state employment forms.
- Processed packets of adjunct faculty and university supervisor, including teaching/supervision requests.
- Processed faculty and university supervisor queries and responded in a timely manner.
- Input adjunct faculty and university supervisor pay into the Workday system.
- Ensured faculty and university supervisors were informed of web attendance, grade deadlines, end-of-course student opinion surveys, and other activities and deadlines required by the school.
- Facilitated Virtual Library presentations with adjunct faculty.
- Assisted training adjunct faculty and supervisors in Workday and Learning Management System.
- Oversaw and managed all aspects of Reading, Conferences, and Independent Study requests.
- Assisted with scheduling and processing Comprehensive Exams.
- Assisted and trained Faculty Services Specialist colleagues across the university system.
- Managed all functions associated with test-kit activity at the campus.
Financial Aid Officer
The National American University
05.2010 - 08.2011
- As part of the re-pack team, responsibilities included all financial aid for students in their 2nd, 3rd, and 4th years working within strict Federal guidelines and established dates.
- Serviced over 180 students.
- Successfully established trusting relationships with students, family, and agencies in the information collection phase, in establishing their eligibility for Financial Aid.
- Collected and coordinated information for Title IV funding with the central office to ensure timely receipt.
- Assisted students in processing the Free Federal Aid (FAFSA) application.
- Determined Title IV funds eligibility for students on an individual basis.
- Used ISIR to award, schedule and certify grants, scholarships, and alternative loans.
- Collected and coordinated information for Title IV funding with the central office for the purpose of certifying the grants, loans, etc. to the Department of Education
- Overall, serviced 180+ students resulting in completed financial aid packaging.
- Received and posted payments to loan accounts.
- Processed financial aid documents and completed basic verification of information.
- Assisted students in understanding academic application processes, admissions requirements, and financial aid options.
- Assisted with the completion of documentation such as FAFSA paperwork, answered questions, and delivered key information.
Financial Aid Officer
Brown College
Saint Paul, WA
05.2003 - 08.2007
- Serviced all levels of students in an alpha split responsible for collecting payments from students with large account balances to help alleviate their debts.
- Established payment plans with students and followed up to ensure payment.
- Conducted FAFSA workshops for first- and second-year students to ensure accurate application and to assist with meeting enrollment goals.
- Determined Title IV funds eligibility for students on an individual basis.
- Exercised in the rules of ISIR verification, document tracking, and correction for the purpose of certifying that all information is completely submitted accurately.
- Administered and awarded Federal Aid and State Aid such as Pell Grants, SEOG Grants, Minnesota State Grant, and the Stafford loans, both subsidized and unsubsidized.
- Used ISIR to award, schedule, and certify grants, scholarships, and alternative loans.
- Serviced approximately 200 continuing students ensuring financial aid availability
Education
Business Administration / Film Studies
The University of Nebraska
Lincoln, NEArt History
The University of Minnesota - Twin Cities
Minneapolis, MNSkills
- Financial Aid
- Campus Vue
- FAFSA
- Customer Service
- Client Relationship Management
- Conflict Management
- Coaching/Training
- Image Now
- Administration Support
- Recruitment
- Scheduling
- Training
- Program Management
- Policy/Procedure Implementation
- Workday
- Learning Management Systems
- Library Services
- Microsoft Office
- Banner
- Loans
- Outlook
- Slack
- NSLDS
- COD
Timeline
Student Financial Services Coordinator
University of Puget Sound
08.2022 - 06.2025
Faculty Services Specialist
The University of Massachusetts Global
11.2013 - 12.2020
Financial Aid Officer
The National American University
05.2010 - 08.2011
Financial Aid Officer
Brown College
05.2003 - 08.2007
Art History
The University of Minnesota - Twin Cities
Business Administration / Film Studies
The University of Nebraska
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