General Manager of Sales and Operations
JEFF HOLLIS
Kelly Tours
Charleston,SC
14
years of professional experience
With more than 14 years of experience in account, operations management, and sales I have successfully cultivated enduring relationships with a diverse range of clients. I genuinely enjoy engaging with new individuals and I believe that strong relationship-building skills are essential across all business sectors. I truly feel that my enthusiasm for meeting new people and my ability to grow long term relationships helps me excel as a business development manager.
Work History
General Manager of Sales and Operations
2 Years 6 Months- Developed and implemented strategies to increase sales and profitability.
- Presented Kelly Tours comprehensive tour packages via travel talks to travel groups and travel agents.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Identified and qualified customer needs and negotiated and closed profitable projects with a high success rate.
- Escalated annual branch revenue from $1.5 million to over $7 million in only two years
Manager of Cruise and Breakbulk Operations
11 Years 7 Months- Was the direct point of contact between all cruise lines and the South Carolina Ports Authority.
- Cultivated and maintained long lasting and meaningful relationships with key stakeholders in the cruise industry
- Directed port operations to improve vessel flow, terminal coordination, and service reliability.
- Led cross-functional teams to resolve operational issues and maintain safe work practices.
- Attended cruise trade shows and summits representing the South Carolina Ports Authority.
- Attended and led local stakeholder meetings and presentations to promote the cruise industry in Charleston.
- Managed compliance activities aligned with port safety, security, and operational standards.
- Oversaw daily scheduling, resource allocation, and priorities for port activities.
- Directly responsible for all ship scheduling to ensure the cap of 104 ships per year was met
- Developed and maintained relationships with customers and suppliers through account development.
Education
B.S. - Business Administration
Skills
Project management
Customer relationship management
Business development
Customer retention
Customer management
Sales strategy
Client relations
Relationship building
Verbal and written communication
Leadership and team building
Team player
Timeline
General Manager of Sales and Operations
Kelly Tours
05.2024 - CurrentRead More
Manager of Cruise and Breakbulk Operations
South Carolina Ports Authority
10.2012 - 05.2024Read More
Charleston Southern University
B.S. from Business Administration
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