Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Jeff Hood

Abilene,TX

Summary

Results-driven Supervisor with experience steering and directing all aspects of operations. Expert in logistics industry best practices and principles. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Preload/ PDS Supervisor

United Parcel Service, UPS
Abilene, TX
10.2010 - Current
  • Produce business plans daily and monthly.
  • Make sure all volume is unloaded for the day within the allowed time.
  • Plan and dispatch all vehicles with the correct amount of work within the business plan.
  • Monitor and review daily with drivers on performance and service.
  • Conduct annual safety rides with the drivers to ensure procedures and methods are being followed.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Maintained positive working relationship with fellow staff and management.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Conducted daily audits on all hazmat packages that are being transported.
  • Conducted monthly audits on small feeder aircrafts and making sure to stay within compliance.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Delivered products to customer locations on time.
  • Completed day-to-day duties accurately and efficiently.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Make sure all employees are in compliance on the safety dashboard.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Cover the Business Manager when on vacation and report all aspects of the business operations to the Division Manager.

Restaurant Business Partner

Outback Steakhouse
Abilene, TX
09.1995 - 09.2010
  • Oversaw food preparation, production and presentation according to quality standards.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Managed day-to-day operations including staffing schedules, ordering supplies, resolving issues.
  • Analyzed financial data to identify areas of improvement and devise action plans to optimize profits.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Set up promotional events such as wine tastings or special dinners aimed at increasing revenue streams.
  • Resolved and investigated complaints regarding service, food quality and accommodations.

Grocery Team Member

Brookshire Brothers Grocery
Conroe, TX
06.1993 - 09.1995
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Assisted customers in locating items, answered questions about product features and prices.
  • Cleaned shelves and restocked with new inventory when products stock ran low.
  • Used cash register to accept cash or charge card for processing customer selections and purchases.
  • Ensured that all displays were properly merchandised with correct signage, pricing information, promotional materials.
  • Organized backroom stock areas for efficient retrieval of products during order fulfillment process.
  • Performed weekly inventory counts of stocked items and reported discrepancies to management team.
  • Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
  • Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
  • Dairy manager from 1994-1995

Education

Business

Sam Houston State University
Huntsville, TX

Skills

  • Logistics
  • Staff Management
  • Data Analytics
  • Business Development
  • Process Improvement
  • Strategic Planning
  • Complex Problem-Solving
  • Financial Management
  • Training and Mentoring
  • Goal-Oriented
  • Process Monitoring and Improvement
  • Business Administration
  • Processes and Procedures

Accomplishments

  • Outback Steakhouse; Proprietor of the year in 2006.
  • Outback Steakhouse; Front of the house employee of the year in 1996.
  • Outback Steakhouse; Back of the house employee of the year in 1998.
  • UPS; "Top Gun" status

Certification

  • UPS; Mastered all training courses with "Top Gun" status within the company.

References

References available upon request.

Timeline

Preload/ PDS Supervisor

United Parcel Service, UPS
10.2010 - Current

Restaurant Business Partner

Outback Steakhouse
09.1995 - 09.2010

Grocery Team Member

Brookshire Brothers Grocery
06.1993 - 09.1995

Business

Sam Houston State University

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Jeff Hood