Summary
Overview
Work History
Education
Skills
Timeline
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Jeff Horsman

Maple Shade Township,NJ

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

20
20
years of professional experience

Work History

Delivery Driver

Self-employeed
04.2022 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Sales Representative

Xfinty
01.2020 - 04.2022
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.

Store Manager

AT&T
11.2011 - 12.2019
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.

Store Manager

Aldi
06.2009 - 08.2011
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.

Assistant Store Manager

Lowes Home Improvment
03.2004 - 06.2009
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Education

Accounting

Quinnipiac University
Hamden, CT

High School Diploma -

Brockton High School
Brockton, MA

Skills

  • Payroll Management
  • Customer Service Management
  • Store Merchandising
  • Retail Inventory Management
  • Team Development
  • Employee Training
  • Supply Ordering
  • Performance Reviews
  • Budget Development
  • Team Leadership and Coaching

Timeline

Delivery Driver

Self-employeed
04.2022 - Current

Sales Representative

Xfinty
01.2020 - 04.2022

Store Manager

AT&T
11.2011 - 12.2019

Store Manager

Aldi
06.2009 - 08.2011

Assistant Store Manager

Lowes Home Improvment
03.2004 - 06.2009

Accounting

Quinnipiac University

High School Diploma -

Brockton High School

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Jeff Horsman