Jeff Howerton
Florence,MS
Summary
Skilled Assistant General Manager with background in overseeing daily operations, managing team members, and enhancing productivity. Strong leadership abilities, customer service skills, and strategic planning knowledge are key strengths. Previous role resulted in increased operational efficiency and improved team performance. Committed to fostering positive work environments and driving business success.
Overview
27
27
years of professional experience
Work History
Assistant General Manager
Bass Pro Shops Outdoor World
Pearl, MS
09.2005 - Current
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Prepared staff work schedules and assigned team members to specific duties.
- Participated in recruitment, interviewing, and hiring processes to build a strong team.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed team schedules, delegations, and performance evaluations to optimize productivity.
- Ensured compliance with company policies, procedures, and regulations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
- Organized special events such as promotions or fundraisers to drive business growth.
- Oversaw facility maintenance and repairs to ensure a high standard of presentation.
Assistant Manager
The Home Depot Inc
Jackson, MS
03.1999 - 09.2005
- Conducted regular performance reviews for employees to identify areas of improvement.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained updated knowledge through continuing education and advanced training.
Education
Associate of Science - Computer Programming
East MS Community College
Starkville, MS05-1989
Skills
- Business operations background
- Training and development background
- Strategic planning skill
- Team leadership expertise
- Financial reporting
- Budget control
- Staff development
- Sales techniques
Timeline
Assistant General Manager
Bass Pro Shops Outdoor World
09.2005 - Current
Assistant Manager
The Home Depot Inc
03.1999 - 09.2005
Associate of Science - Computer Programming
East MS Community College