Jeff Hutto

Led efforts to achieve an ISO 27001 certification in 2024, including policy development, system improvements, and corrective actions.

Conducted yearly internal assessments against NIST SP 800-171 requirements implementing corrective actions as necessary.

Performed policy development, audits, and corrective actions in preparation for CMMC requirements.

Certified CMMI appraiser since 2018, and I have been an appraisal team member for CMMI for Services ML3 and CMMI for Development ML3 every year since.

Led the completion and maintenance of an ISO 20000-1 certification since 2018, and I have maintained support for the ISO 9001 certification since being hired at JANUS.

Managed and performed systems integration following an acquisition, two datacenter migrations, a migration to Office 365, and a full network overhaul.

Implemented a cloud remote monitoring and management (RMM) to manage on premise and remote systems and their deviation from system baselines.

Performed the migration of multiple on-premise phone systems for multiple, geographically dispersed locations to a cloud phone system.

Coordinated and implemented paperless document approval systems using cloud workflows in Adobe cloud, Office 365 Power Automate, and Jira Service Management

Established and maintained security awareness training since 2018 and sustained service management for the IT help desk and corporate services.

Delegated roles to IT staff, performed hiring actions, interviews, annual evaluations, staff training, and various other personnel actions as director.

Replaced the manual Active Directory account lifecycle processes with automations created with PowerShell.

Developed, advised, and rolled out organizational policies governing acceptable use and compliance-related controls.

Coordinated between various organization stakeholders to achieve IT projects and to support software and sales development projects.

Led a migration from an on-premise Exchange 2010 mail system to Office 365 using ADFS for identity management.

Led two relocations of the TaxSlayer datacenter, including the implementation of a hot-site where we performed live tests of full datacenter failovers completed within 17 minutes thanks to the automation of most tasks using PowerShell.

Coordinated the implementation of a full Microsoft System Center suite including System Center Operations Manager which integrated with Endpoint Protection for antivirus services and vulnerability scanning. SCOM was used to manage and maintain system baselines and track system deviations.

Researched and implemented web monitoring and filtering systems to protect employee web browsing.

Created and implemented data destruction policies for the organization.

Defined department goals within ITIL principles and conducted daily and weekly IT department meetings as the Scrum Master.

Awarded Most Promising New Hire (2012) and Most Productive Division Head (2013)

Negotiated and enforced SLAs with internal departments and vendors to ensure compliance active service contracts.

Worked with ISPs and data center vendors to expand the company's cloud backup infrastructure which provided cloud backup services to external customers.

Designed, procured, and documented a datacenter in Columbia, SC, for a colocation in Chicago such that a remote implementation team was able to deploy it without my in-person presence or subsequent consultation.

Reorganized the on-premise development datacenter to facilitate better development of prototypes for new customer products.

Implemented an open source knowledgebase system for both internal and external users.

Assisted with the migration from an internal Exchange mail system to Office 365.

Administered network infrastructure and server environments for the Augusta State University campus following the Office of Information Technology policies for the University System of Georgia.

Performed projects end-to-end as a part of a small network support team.

Attended VMware VCP training, achieved the VCP certification, and subsequently designed and implemented the university's first virtualization cluster which later led to the complete virtualization fo university servers.

Implemented a campus and dorm-wide, fault-tolerant TippingPoint IPS to protect against a network threats and manage incident reports.

Deployed a virtual Nessus server and ran vulnerability scans for the university IT Security Officer.

Migrated from the old student account creation process that was automated with Perl scripts to the newly released (at that time) PowerShell script cmdlets.

Provided network port installation and repair for the university, its associated satellite offices, and the univerity dorm facilities.

Elected by fellow university staff employees across multiple departments to the Staff Advisory Council multiple years in a row.

Provided remote and on-site desktop and account support for university faculty, staff, students, and alumni.

Installed and maintained workstations within computer labs, classrooms, and faculty offices.

Support various operating systems including Windows, MacOS, and Linux (RedHat and Fedora).

Consulted with academic departments and student organizations to assess their hardware and software requirements.

Created a solution for Active Directory authentication for MacOS desktops in computer labs.

Provided installation and support services for various desktop, server, and network hardware and software for the local hospital and surrounding satellite offices.

Consulted and coordinated the purchase and implementation of a new point-of-sale (POS) system for the hospital gift shop meeting with managers and various vendors to find the best solution within budget. I personally installed the desktop hardware and software, and I ran the network connections for the POS systems.

Installation and support of a new VPN that provided work-from-home capabilities to hospital departments such as Billing and Accounting.

Deployed and implemented the hospital's computers-on-wheels (COWs) system that provided wireless, mobile workstations to nurses on the various floors.

Provided hardware and software support for campus offices, classrooms, and labs.

Handled or routed incoming help desk calls as applicable.

Independently installed both wired and wireless network computer labs.

Handling and routing help desk calls from customers and other departments.

Responsible for tech support for broadband Internet customers both residential and commercial.

Provide local and onsite customer service for hardware and software issues.

Handle on-site installation and repairs as well as providing training to customers.

Support the retail sale of hardware and software and assist with restocking and inventory.